Solutions Engineer

hace 2 semanas

Mexico City reesmarx A tiempo completo

Company Overview

Our client is an innovator in AI-driven customer support technology, helping organizations transform the way they serve and engage their customers. They build scalable, automation-focused solutions that deliver measurable business impact.

Position Overview

Our client is seeking a Solutions Engineer to support pre-sales efforts by demonstrating the value and technical capabilities of their AI customer support platform. This role bridges product and customer needs through demos, sandbox trials, and proof-of-value pilots while partnering closely with Sales, Product, and Implementation teams.

Responsibilities

- Conduct engaging and tailored product demonstrations that clearly communicate technical capabilities and business value.
- Design conversational flows that align with each prospect's business requirements.
- Guide customers through sandbox trials and proof-of-value pilots to validate solution impact.
- Provide technical expertise in pre-sales discussions, including integrations, conversational design, and platform functionality.
- Maintain deep product knowledge, including upcoming features and enhancements.
- Draft clear and accurate Statements of Work (SOWs) outlining scope, deliverables, and implementation timelines.
- Collaborate with Implementation and Onboarding teams to ensure a seamless handoff from sales to deployment.
- Stay informed on AI automation trends, emerging technologies, and competitor offerings.
- Capture customer feedback during trials and share insights with the Product team.
- Support creation of technical sales collateral such as case studies and presentations.
- Provide technical enablement and training support to sales and partner teams.

Qualifications / Skills

- 3+ years in pre-sales, solutions consulting, sales engineering, or a similar role within SaaS, AI, or customer support technology.
- Strong technical acumen with experience in AI prompting, REST APIs, and JSON.
- Excellent presentation, communication, and customer-facing skills.
- Ability to translate technical concepts into clear business outcomes.
- Experience with customer support and e-commerce platforms such as Zendesk, Gorgias, or Shopify.
- Strong problem-solving and real-time troubleshooting skills.
- Experience drafting Statements of Work (SOWs) and collaborating with cross-functional teams.
- Highly organized with the ability to manage multiple customer engagements at once.
- Passion for AI, automation, and customer experience technology.
- Basic video editing skills, and experience in e-commerce or customer service, are considered a plus.

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