Customer Service Representative

hace 3 semanas

Puerto Vallarta, México OEC Group A tiempo completo

About Us

🚢 OEC Group has been a leader in freight forwarding since 1981 With headquarters in Taipei, Taiwan, regional hubs in New York, and branches across Asia, North America, and Europe, we’re proud to be a strong player in a fast-growing global market. Our ambition drives us to be one of the top names in logistics and importing.

What You’ll Be Doing

✅ Build and maintain detailed customer profiles in CargoWise so every department has accurate info.

✅ Guide customers with expert recommendations, helping them choose the best freight and logistics solutions (including preparing quotes).

✅ Coordinate shipment bookings and validate ocean/air freight from origin to destination, keeping customers updated every step of the way.

✅ Be the go-to contact for customer inquiries via phone and email—deliver top-notch service and handle special requests to strengthen relationships.

✅ Manage daily communications for assigned accounts and direct concerns to the right team for quick resolution.

✅ Send new shipment bookings to customers and confirm all ocean/air bookings.

✅ Track empty containers and ensure timely returns—or apply per diem billing when needed.

✅ Follow all Standard Operating Procedures (SOPs) with accuracy and compliance in mind.

Who You Are

🎓 Bachelor’s degree in International Business or equivalent experience.

📋 About 1 year in an administrative or clerical role.

💻 Comfortable with Microsoft Office (Word & Excel).

⚡ Great at prioritizing, thriving in a fast-paced environment, and customer-focused with a strong sense of urgency.

🌐 Advanced English is a must.

Work Schedule

📍 GDL Office: 7:00 AM–4:00 PM / 8:00 AM–5:00 PM CST

Perks & Benefits at OEC Group

🎁 Law benefits

🎉 After 90-day probation:

- Individual Major Medical Insurance (includes some dental & vision)
- Vacation days (starting after probation, more on 1st anniversary)
- Personal days (starting after probation, more on 1st anniversary)
- Floating Day
- Annual performance review + salary adjustment opportunities
- Annual bonus based on performance
- Monthly food vouchers
- Savings Fund
- Internal medical assistance

💡 OEC Group is an Equal Opportunity Employer.

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