Customer Service Supervisor

**Customer Service Supervisor**- **Lincoln-Goldfinch Law**_ **seeks an energetic and compassionate Customer Service Supervisor to join our thriving immigration and bankruptcy practice.**J**ob Details****Job Type**: Full-time**Schedule**: 8 hours shift / Monday to Friday 9am CST - 5:30 pm, Saturday 10am - 2pm**Qualification and Experience**:- Customer Service: 3-5 years (required)- Managerial/Supervisory: 2 years (required)- Bilingual - English & Spanish, written and verbal (required)**Full Job Description**Lincoln-Goldfinch Law seeks a fully bilingual (English-Spanish) Customer Service Supervisor to lead our Customer Service Team, which serves as the first point of contact for our new and existing clients.**Primary Job Responsibilities & Duties**:- Hires and trains a team of customer service representatives;- Manage and mentor a team of customer service representatives to ensure they comply with company guidelines particularly related to quality of service;- Ensures that representatives are informed and up to date about the services Lincoln-Goldfinch Law offers;- Monitors and reviews calls or other correspondence between representatives and other departments;- Reviews policies and procedures on an ongoing basis to identify opportunities to improve team effectiveness and cross-functional collaboration for a seamless client experience;- Collects data and prepares reports on client complaints and inquiries and proposes solutions to improve client experience;- Prepares reports summarizing the customer service team’s performance to ensure the team is tracking against goals;- Prepares resources and feedback to the team for ongoing training and coaching;- Undertake other duties as needed to ensure the firm operates efficiently.**Skills required for the position**:- At least 1 year experience in a similar position (required);- Experience in the legal services industry (Strongly Preferred);- High level of attention to detail;- Excellent organizational skills: ability to juggle multiple tasks and matters;- Ability to communicate effectively across all management levels in the organization;- Team player;- Positive attitude.**Education**A Bachelor’s degree is required.**Our Core Values**COMMITMENT TO EXCELLENCE: We are each of us constantly striving to improve ourselves and our results. We want to make today better than yesterday.INTEGRITY: We believe in candor - giving and getting honest, constructive feedback: we say things about each other that we would say to their face.DREAM TEAM: We are a chosen family. We are honored to be together on this mission and we hold each other to the highest standard.PASSION: We care intensely about the success of our clients and our team members. We are tenacious and optimistic. We are confident in ourselves and our impact on the world.INCLUSION: We fight the bullies. We intervene when someone is being marginalized. We nurture and embrace differing perspectives with kindness and empathy.SELFLESSNESS: We set our egos aside and put the team and the mission first.**The Firm Culture at Lincoln-Goldfinch Law**Our team is outstanding and does amazing work. We have a supportive, unified culture, and fitting into this culture is the primary job requirement. “That’s not my job” is not a phrase that exists in our office.We are not afraid of technology or learning new things that will make their jobs easier. We embrace our policies and procedures because we know that they align our vision, bring us together as a team and bring value to our clients.We are high energy and enthusiastic. Yet, we are also detail-oriented and careful. Everyone here brings empathy and emotional intelligence to their interaction with clients, and a passion for helping clients navigate one of the most difficult and impactful decisions of their lifetime. In short, our people are the best in the business If you would like to be a part of our stellar team, then we encourage you to apply.**Compensation/Benefits**Compensation for this role is commensurate with experience. We provide health insurance and vacation offerings in accordance with government requirements, along with a positive environment with a team who values hard work and teamwork, and rewards both.**To Apply****Lincoln-Goldfinch Law is committed to promoting equity and inclusion in the workplace. All applicants are considered without regard to gender, race, age, ethnicity, national origin, disability status, veteran status or other protected bases.**Pay: From $16,000.00 per month**Experience**:- Managerial/Supervisory: 2 years (required)- Customer Service: 3 years (required)**Language**:- English (required)