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Team Lead

hace 6 horas


Puebla, México icorp A tiempo completo

¿Tienes experiencia coordinando personal?

Esta es tu oportunidad de seguir creciendo

Únete a nuestro equipo como Team Lead de Soporte a TI en sitio. Serás encargado de gestionar al equipo de soporte de TI para brindar un servicio de calidad a nuestro cliente.

Horario: Lunes a Viernes de 9am a 6pm.

Ubicación: Col. Ampliación Reforma Puebla

Requirements

- Licenciatura/Ingeniería en Sistemas o afín (Titulado).
- Experiencia de al menos 2 años como Team Lead y/o coordinando equipos de trabajo.
- Experiencia de al menos 2 años en Soporte a usuarios (presencial)

Actividades principales:

- Alto grado de responsabilidad, compromiso y enfoque total al usuario final.
- Brindar soluciones inmediatas.
- Coordinación de equipos de trabajo.

Experiencia y conocimientos indispensables:

- ITIL
- Windows, Mac OS
- Estructura de equipos DELL & HP
- Herramientas de asistencia remota ( Teamviewer & adds)
- Windows server ( Active Directory, DNS, DHCP,FTPS)
- Office 365
- Sistemas de impresión ( Kyocera, HP, Sharp, EPSON)
- Dispositivos móviles ( APPLE & ANDROID)
- Soporte Hardware & Software
- Uso de herramienta de tickets
- Soporte a usuarios ( customer service)

Competencias:

- Enfoque a resultados y métricas.
- Gestión del tiempo
- Gestión de personal
- Análisis de Información
- Resolución de conflictos
- Manejo de emociones

Benefits

Ofrecemos:

Sueldo base

Bono trimestral

Apoyo para gasolina

Prestaciones de ley

¿Por qué trabajar en icorp?

Tendrás oportunidades de colaborar con las variadas empresas nacionales y multinacionales que han confiado en nuestros servicios y, por ende, en tu expertise.

Únete Tú eres la actitud que innova. Tú eres la actitud icorp.