Help Desk Team Lead

hace 6 días


Puebla, México Techbridgeit A tiempo completo

Help Desk Team Lead Location: Mexico City An international technology company is seeking a Technical Support Team Lead to oversee and guide a team of Level 1 support specialists. This role is ideal for someone with strong leadership abilities, a hands‑on approach to troubleshooting, and a focus on delivering excellent customer experiences in a dynamic environment. Key Responsibilities Lead a team of 5-10 agents Mentor a team of agents Handle escalated tickets Monitor KPIs and SLAs Qualifications B2 or upper level of English Bachelor's degree Compensation Pay: $30,****** - $40,****** per month Work Location In person #J-18808-Ljbffr


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