Director- Customer Succes

hace 3 semanas

Mexico Hays A tiempo completo

Living in México- Remote

Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Do you have high English level. Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.

Key Responsibilities

- Lead & Coach: Mentor CSMs through regular check-ins, account health reviews, and strategic planning.
- Customer Retention & Expansion: Drive initiatives to improve renewals, reduce churn, and increase Net Revenue Retention (NRR).
- Process Optimization: Standardize playbooks and tools for scalable customer success operations.
- Data-Driven Decisions: Monitor KPIs (renewals, churn, NRR, engagement, satisfaction) and implement strategies for improvement.
- Cross-Functional Collaboration: Escalate critical issues and work with internal teams to resolve risks.
- Continuous Enablement: Provide training on product updates, best practices, and industry trends.

What We’re Looking For

- 5+ years in Customer Success, Account Management, or related roles.
- 2+ years in leadership or management.
- Strong knowledge of SaaS metrics (churn, retention, NRR, ARR, adoption).
- Proven experience in SaaS environments; experience with AI-driven automation or Virtual Assistant solutions is a plus.
- Excellent communication, strategic thinking, and relationship-building skills.
- Bachelor’s degree in Business, Marketing, or related field (Master’s preferred).
- Advanced English proficiency (required).
- Flexible mindset and openness to change

Why You’ll Love This Role

- Be at the forefront of Customer Success strategy in a fast-growing SaaS company.
- Work with cutting-edge AI and automation technologies.
- Drive measurable impact on customer satisfaction and revenue growth.

  • Director- Customer Succes

    hace 3 semanas

    Mexico Hays A tiempo completo

    Living in México- Remote Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Do you have high English level. Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth. Key Responsibilities Lead...

  • Director- Customer Succes

    hace 3 semanas

    Mexico Hays A tiempo completo

    Living in México- RemoteAre you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Do you have high English level. Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth.Key ResponsibilitiesLead &...

  • Director- Customer Succes

    hace 3 semanas

    Mexico City Hays A tiempo completo

    Living in México- Remote Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Do you have high English level. Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth. Key Responsibilities -...

  • Director- Customer Succes

    hace 3 semanas

    Mexico City Hays A tiempo completo

    Living in México- Remote Are you a Customer Success Leader passionate about driving SaaS adoption, retention, and team performance? Do you have high English level. Join us as a Customer Success Team Leader and lead a dynamic team of Customer Success Managers (CSMs) to deliver world-class experiences and accelerate customer growth. Key Responsibilities Lead...

  • Customer Success Director

    hace 4 días

    Mexico City REKLUT A tiempo completo

    Job Title: Customer Success Director As the Customer Success Director, you will oversee the success, growth, and account management of your assigned accounts. Acting as a trusted advisor, you will provide recommendations on demand generation strategies, marketing technologies, and reporting. Your role includes managing internal teams of Client Success...

  • Customer Success Director

    hace 4 semanas

    Mexico City Kore.ai A tiempo completo

    Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of...

  • Customer Success Director

    hace 4 semanas

    Mexico City Kore Inc. A tiempo completo

    Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of...

  • Customer Success Director

    hace 4 semanas

    Mexico City Kore Inc. A tiempo completo

    Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of...

  • Customer Success Director

    hace 4 semanas

    Mexico City Kore.ai A tiempo completo

    Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of...

  • Customer Success Director

    hace 4 días

    Mexico City Metropolitan Area Kore A tiempo completo

    is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. 's goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and...