Manager, Customer Fraud

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Customer Fraud - Security/Risk Services Job Description Summary The Franchise Customer Performance and Fraud Team's main role is to ensure that its member institutions are optimized in their processes, procedures, and tools to help them manage and reduce fraud on their portfolio and optimize their chargeback process. Through our many safety and security enhancing programs, we work proactively with our internal/ external key stakeholders, the industry and the public to build consumer confidence and ensure that transactions are as safe as they can be and our customers are in compliance with our rules and programs. Accountabilities • Responsible for the planning and delivery of all aspects of the fraud management effort to customers, merchants, payment facilitators, service providers and Mastercard cross functional business units. • Responsible for managing Compliance programs with customers and internal areas. • Conduct in-depth MIS analysis using internal Mastercard data. • Leverage Mastercard products and programs as well as industry "best practices" to assist customers in their efforts to mitigate fraud and comply with Mastercard rules and standards • Provides consultancy services and risk assessment to customers in the areas of fraud prevention, detection, chargeback and recovery • Provides investigative assistance to customers and law enforcement • Customer training and development Requirements • Risk management and/or fraud management experience • Experience in payments. • Strong analytical and communications skills • Ability to interact effectively with internal and external business partners • Good communication skills, both verbal and written – ability to build compelling presentations • Solutions oriented/ results driven capabilities • Proficient in English language • Periodic travel required • Bachelor's Degree Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.