Customer Support Analyst

hace 3 semanas

Ciudad Juárez, México PepsiCo A tiempo completo

We Are PepsiCo
Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.
Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.
Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.
A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
Know more: PepsiCoJobs
Join PepsiCo, dare for better.
The Opportunity
The Customer Support Analyst is responsible for ensuring day-to-day order processing for North America, driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The CSR is expected to partner with other CSRs across the world, as well as with site and regional leadership.
Your Impact
As a Customer Support Analyst your functions would consist of
Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters.
Customer communications – managing adds/cuts, missing order communication and off template orders.
Confirmation of order completion.
¿Who Are We Looking For?
Advanced English, as this role has daily communication with native speakers.
Intermediate Excel knowledge (data entry and editing, formulas, pivot tables).
6 months – 1 year of experience with administrative tasks (document filing and organization, purchase order or invoice management, customer support).
Availability to work 5 days a week, 8 hours per day: It could be from Monday to Sunday (resting 2 days), from a schedule range between 06:00 am - 11:00 pm
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us:
Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

  • Technical Support Engineer

    hace 7 días

    Juárez, Chihuahua, México Customer A tiempo completo

    Hi, I'm Debbie, a Technical Support Manager at  I'm looking for a Technical Support Engineer to join our team based in the Australia.As a Technical Support Engineer, you'll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating...

  • Customer Support Analyst

    hace 1 semana

    Juárez, Juárez, Chih., México PepsiCo A tiempo completo

    We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic...

  • Sales Support Analyst

    hace 3 semanas

    Ciudad Juárez, México Maxima Apparel A tiempo completo

    We are seeking a proactive, detail-oriented professional to join our team as a Sales Support Analyst. In this role, you will play a key part in enabling the sales team by ensuring that all administrative, logistical, and communication processes run smoothly and on time. The ideal candidate is highly organized, communicates effectively, and brings a strong...

  • Customer Support

    hace 1 semana

    Ciudad Juárez, México Equivity A tiempo completo

    **Join Our Team as Customer Support at Equivity!**At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Support to bring their unique talents to our collaborative and supportive environment.**What You’ll Do**:- You will have direct contact with American clients to support them and...

  • Customer Support

    hace 1 semana

    Ciudad Juárez, México Equivity A tiempo completo

    **Join Our Team as Customer Support at Equivity!** At Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Support to bring their unique talents to our collaborative and supportive environment. **What You’ll Do**: - You will have direct contact with American clients to support...

  • Customer Support Analyst

    hace 3 semanas

    Ciudad de México PepsiCo A tiempo completo

    We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic...

  • Application Support Analyst

    hace 7 días

    Juárez, México Thomson Reuters A tiempo completo

    Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors. As our Application Support Analyst you’ll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive...

  • Application Support Analyst

    hace 4 semanas

    Juárez, México Thomson Reuters A tiempo completo

    Thomson Reuters is a leading provider of innovative collaboration and publishing software to large international customers in the legal, banking and corporate sectors.As our Application Support Analyst you'll already have demonstrable experience working in a support desk environment, preferably within the legal sector or a similar time-sensitive...

  • Customer Support

    hace 3 horas

    Ciudad Juárez, Chih., México Equivity A tiempo completo

    Join Our Team as Customer Support at EquivityAt Equivity, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated Customer Support to bring their unique talents to our collaborative and supportive environment.What You'll Do:You will have direct contact with American clients to support them and provide...

  • Analyste, Support technique | Technical Support Analyst

    hace 3 semanas

    Ciudad de México PepsiCo A tiempo completo

    We Are PepsiCo Join PepsiCo and Dare for Better! Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker,...