Customer Service Representative

hace 3 semanas

Guadalajara, México Mphasis A tiempo completo

Job Summary –

· CSR Jr representatives are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative. Professional demeanor, initiative to work independently, but also ability to accept and follow instructions. Ability to read and write documents in Portuguese is a must and work closely with internal teams to identify system requirements.

Years of experience needed 2–4

Technical Skills:

· Implementing contract management best practices

· Development and support for accounts

· Forecast, update, and follow up with different departments.

· Specialized Supply Chain data management activities

· Manage of SAP/S4-EXCEL-OUTLOOK

· Excellent problem-solving skills

· High level of attention to detail

· Ariba, Coupa management

Basic Portuguese.

Certifications Needed:

· Bachelor's degree in business, finances, economics, or related field.

Salary $15,000 Pesos per month.

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