Head of Quality Management

hace 3 semanas

Guadalajara, México Michael Page A tiempo completo

Sobre nuestro cliente Our client is a global Tier 1 automotive manufacturer. Descripción In this role, the Head of Quality Customer Management will: - Lead all regional activities related to customer quality governance, ensuring consistent alignment with corporate standards. - Lead and mentor a team of four senior QKAMs, fostering effective collaboration and performance across regional plants. Manage and control customer-facing quality activities, including escalations, audits, and improvement initiatives. Coordinate with customers and internal stakeholders to address quality concerns, ensuring adherence to IATF 16949, VDA, and other regulatory standards. - Support and oversee customer mitigation actions during escalations, ensuring professional handling and resolution of critical issues. - Establish and maintain communication channels with Japanese OEMs, promoting trust, transparency, and long-term partnerships. - Conduct training, internal audits, and "lessons learned" initiatives to strengthen regional quality systems. Collaborate closely with headquarters for global reporting and governance alignment. Perfil buscado The successful candidate will: - Possess over 6 years of experience in Customer Quality or related leadership roles within the automotive industry (Tier 1 preferred). - Demonstrate strong negotiation and relationship management skills with Japanese OEMs. - Hold a technical background in Engineering or Quality (Customer Quality Engineer, Project Manager, or NPI). - Have proven experience leading senior-level teams (minimum 3-4 direct reports). - Exhibit solid knowledge of IATF 16949, VDA, AMEF, Control Plans, Operational Standards, and failure mode analysis. - Be fluent in English, with the ability to interact with corporate teams; conversational Japanese is a plus. - Show high emotional intelligence, cultural awareness, and the ability to influence cross-functionally without direct authority. Qué Ofrecemos Benefits above the law.

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