Trucking Operations Specialist

hace 2 días

Mexico City Remoto Workforce A tiempo completo

Trucking Operations Specialist (Planning & Dispatch)

Location

Remote (Mexico-based candidates supporting U.S. clients)

Work Schedule: Rotating night shift coverage with extended shifts.

Salary & Benefits

Direct/Contractor (MXN): $22,000 – $28,000 MXN net + benefits

We're Hiring:

We are looking for a hands-on Trucking Operations Specialist to support a defined customer base and ensure best-in-class service execution during critical operational hours. This is a customer-facing, operations-heavy role requiring strong judgment, autonomy, and real-world trucking experience.

This position goes beyond traditional customer service — it plays a key role in load execution, operational problem-solving, and service recovery, especially during low-coverage hours.

What You'll Do

- Serve as the front-line point of contact for assigned customer accounts
- Review, accept, and decline loads based on operational feasibility
- Enter accepted loads and schedule pick-up and delivery appointments across systems
- Actively track and trace loads, ensuring on-time service
- Communicate service interruptions proactively and professionally
- Identify operational issues and coordinate solutions with planners, fleet managers, and leadership
- Support load planning and communicate changes to drivers and internal teams
- Manage trailer pools, drop trailers, and overall trailer activity for assigned accounts
- Maintain accurate directions and account-specific requirements
- Assess service performance and customer satisfaction
- Step in as operational support where needed to meet customer service goals

What Makes This Role Different

This is not a traditional CSR role. The service team operates as a jack-of-all-trades, covering:

- Customer Account Management
- Load Planning Support
- Trailer Pool Management
- Float / Area Planning

You'll be trusted to make decisions, prioritize work independently, and manage complex operational scenarios when staffing is lean.

What We're Looking For

- Hands-on transportation or trucking experience (required)
- Background in planning, dispatch, or logistics operations
- Strong understanding of:
- Load planning and dispatch logic
- Drivers' Hours of Service (HOS)
- Route planning and recovery from delays
- Ability to understand how planning decisions impact downstream operations
- Comfortable working autonomously with high ownership
- Proactive, self-driven, and confident making decisions without close supervision

Why Join Us

This is a high-impact role operating during critical hours, where your decisions directly affect customer satisfaction and operational success. If you thrive in fast-paced environments, enjoy problem-solving, and want real ownership over your work — this role is for you.

Apply now and be part of a team that trusts you to run the operation when it matters most.

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