Empleos actuales relacionados con Customer Enablement Specialist - Mexico City - AvSight
-
Customer Enablement Consultant
hace 3 semanas
Mexico City Superside A tiempo completoJoin to apply for the Customer Enablement Consultant role at Superside Superside is seeking a Customer Enablement Consultant to join our Customer Enablement team and act as a strategic partner to our enterprise customers. Enablement is a pivotal stage in the customer journey, shaping long‑term success, retention, and expansion. In this role, you will lead...
-
Customer Enablement Consultant
hace 3 semanas
Mexico City Superside A tiempo completoJoin to apply for the Customer Enablement Consultant role at Superside Superside is seeking a Customer Enablement Consultant to join our Customer Enablement team and act as a strategic partner to our enterprise customers. Enablement is a pivotal stage in the customer journey, shaping long‑term success, retention, and expansion. In this role, you will lead...
-
Enterprise Enablement Specialist
hace 3 semanas
Mexico City Superside A tiempo completoA leading marketing services provider is seeking a Customer Enablement Consultant to join their team in Mexico City. In this role, you will collaborate closely with enterprise customers to devise onboarding and enablement strategies, ensuring seamless adoption of services. The ideal candidate will bring 4+ years of customer-facing experience and a strong...
-
Marketing - Proposal Enablement Specialist
hace 3 días
Mexico City Auxis A tiempo completoJob Description: As a Proposal Enablement Specialist in our Connected Sales & Marketing function, you will support our firm's approach for equipping partners and professionals with self-service and low-touch support needed to create winning proposals across our tax, audit, and advisory service lines, including the tools, content, and capabilities. You'll...
-
Marketing - Proposal Enablement Specialist
hace 3 semanas
Mexico City Auxis A tiempo completoJob Description: As a Proposal Enablement Specialist in our Connected Sales & Marketing function, you will support our firm's approach for equipping partners and professionals with self-service and low-touch support needed to create winning proposals across our tax, audit, and advisory service lines, including the tools, content, and capabilities. You'll...
-
Customer Support Enablement Manager
hace 3 semanas
City, México Apollo.io A tiempo completoApollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion....
-
Enablement Manager
hace 4 semanas
Mexico City Apollo.io A tiempo completoApollo.io is the leading go‑to‑market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, Apollo has raised roughly $250 million and is valued at $1.6 billion. We provide sales and marketing teams with easy access to...
-
Enablement Manager
hace 4 semanas
Mexico City Apollo.io A tiempo completoApollo.io is the leading go‑to‑market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, Apollo has raised roughly $250 million and is valued at $1.6 billion. We provide sales and marketing teams with easy access to...
-
Marketing - Proposal Enablement Specialist
hace 4 semanas
Mexico Auxis A tiempo completoJob Description: As a Proposal Enablement Specialist in our Connected Sales & Marketing function, you will support our firm's approach for equipping partners and professionals with self-service and low-touch support needed to create winning proposals across our tax, audit, and advisory service lines, including the tools, content, and capabilities. You'll...
-
Finance Support Specialist
hace 4 semanas
Mexico City Customer Intelligence Inc. A tiempo completowe are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic...
Customer Enablement Specialist
hace 4 semanas
JOB DESCRIPTION: Customer Enablement Specialist Reports to: Implementation Team Lead Location: Remote (Latin America), with up to 25% travel to customer locations Job Summary: We are seeking a proactive and customer-focused Customer Enablement Specialist to support AvSight customers across onboarding, training, and ongoing customer success initiatives. This role will primarily guide small to mid-sized business (SMB) customers through our Quick Start implementation program using a 1:many enablement approach, while also supporting components of Professional and Enterprise-level implementations as needed. In addition to onboarding responsibilities, the Customer Enablement Specialist may deliver training to existing customers and support longer-term adoption efforts through the Business Optimization Program or other customer success programs. The ideal candidate excels at simplifying technical concepts, driving customer progress, and managing a high volume of customer interactions with clarity, empathy, and strong follow-through. Some weekend availability is required to support data migration or go-live activities scheduled for Mondays. Key Responsibilities: Customer Support and Enablement - Serve as the primary point of contact for a portfolio of customers, primarily SMBs but occasionally supporting Professional or Enterprise-level implementations. - Respond promptly and accurately to customer inquiries via email, chat, and scheduled conference calls sessions. - Guide customers through onboarding tasks such as initial setup, basic configuration, training, and data import. - Monitor customer progress and proactively address blockers to maintain momentum throughout the implementation. Project Management - Schedule and facilitate meetings with customers and internal stakeholders. - Identify, document, and clearly communicate action items and responsibilities. - Escalate risks or issues that may affect timelines, customer satisfaction, or contracted deliverables. Training & Education - Deliver training sessions to new and existing customers in both one-on-one and group settings. - Host regular "office hours" to address common onboarding or usage questions. - Support post-go-live optimization and training as part of the Business Optimization Program. - Contribute to creating and improving customer-facing learning resources, including videos, documentation, and enablement guides. - Stay current with AvSight features, updates, and best practices to ensure customers receive accurate and relevant guidance. Relationship Building - Build positive, trusted relationships with customers by understanding their goals and tailoring guidance to their needs. - Serve as a supportive partner, reinforcing best practices for successful product adoption. - Promote self-service capabilities to empower customers and enhance long-term satisfaction. Documentation & Reporting - Maintain organized, accurate records of interactions, progress, and issues within Salesforce. - Provide regular updates on customer progress and identify recurring themes or challenges. - Communicate customer feedback or observed trends that may inform enhancements to processes, training materials, or product functionality. Required Skills and Abilities: - Excellent verbal and written communication skills - Strong interpersonal and customer service abilities - Exceptional organizational skills and attention to detail - Ability to clearly explain technical concepts to non-technical users - Strong analytical and problem-solving skills - Ability to balance multiple priorities across numerous customers and deadlines - Proven ability to learn complex products and processes independently - Comfortable in a fast-paced, evolving environment Education and Experience: - Minimum of 3 years of experience onboarding or training customers for a software or SaaS solution - Minimum of 3 years of experience in aviation, ERP, and/or Salesforce platforms - Project management certifications are desirable but not required
