Service Delivery Operations Manager

hace 4 días

Mexico City Perficient A tiempo completo

We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms such as SAP, Salesforce, AWS, and Azure. This role demands strategic thinking, operational excellence, and the ability to drive cross-functional teams toward successful outcomes.
Key Responsibilities

- Lead end-to-end service delivery across IT operations, ensuring SLA and KPI compliance.
- Manage hybrid environments including cloud (AWS, Azure), on-premise infrastructure, and enterprise applications (SAP, Salesforce).
- Oversee DevOps pipelines and CI/CD processes to support agile development and deployment.
- Act as leader of Scrum Master for Agile teams, facilitating ceremonies and removing impediments.
- Implement and optimize ITIL processes (Incident, Problem, Change, Release, etc.).
- Collaborate with business stakeholders to align services with strategic goals.
- Drive continuous improvement initiatives and manage service escalations.
- Monitor performance and availability of infrastructure and applications using industry-standard tools.
- Manage vendor relationships, service contracts, and third-party integrations.

Technical Skills Required/knowledge
Cloud Platforms:

- AWS (EC2, S3, RDS, IAM, CloudFormation)
- Microsoft Azure (VMs, Azure AD, Monitor, Backup, ARM Templates)

DevOps & Automation:

- CI/CD: Jenkins, GitLab CI, GitHub Actions
- Configuration Management: Ansible, Puppet
- Infrastructure as Code: Terraform, CloudFormation
- Containerization: Docker, Kubernetes

Networking:

- Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
- Devices: Cisco, Palo Alto, F5 Load Balancers
- Tools: Wireshark, SolarWinds, NetFlow Analyzer
- VPNs, SD-WAN, MPLS, Zero Trust Architecture

Databases:

- Oracle, SQL Server, MySQL, PostgreSQL
- Backup, replication, HA, performance tuning

Enterprise Applications:

- SAP ECC/S4 HANA: Basis support, transport management, performance monitoring
- Salesforce: Administration, integration, user support

Monitoring & Scripting:

- Tools: Nagios, Zabbix, Prometheus, Grafana
- Scripting: PowerShell, Bash, Python

ITSM Tools:
• ServiceNow, Microsoft Dynamics, BMC Remedy, Jira Service Management

Soft Skills & Leadership Experience

- Proven leadership of cross-functional teams (10–30 members)
- Certified Scrum Master with Agile delivery experience
- Strong communication and stakeholder engagement skills
- Conflict resolution and escalation management
- Customer-centric mindset with a focus on service excellence
- Adaptability in fast-paced, evolving environments
- Mentoring and coaching experience
- Strategic thinking and decision-making under pressure

  • Service Delivery Operations Manager

    hace 3 semanas

    Mexico City Perficient A tiempo completo

    We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...

  • Client Delivery

    hace 4 semanas

    Mexico City OpsArmy Careers A tiempo completo

    A leading technology service provider is looking for an Engagement Delivery Manager in Mexico. You will manage service delivery for client accounts, ensuring productivity and quality. This role requires excellent client communication and proactive problem-solving. Ideal candidates will have 3-5 years in operations or client delivery with strong project...

  • Service Delivery Manager

    hace 2 semanas

    Mexico Perficient A tiempo completo

    We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...

  • Service Delivery Manager

    hace 3 semanas

    Mexico City Perficient A tiempo completo

    We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...

  • Service Delivery Manager

    hace 3 semanas

    Mexico City Perficient A tiempo completo

    We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...

  • Delivery Service Manager

    hace 1 semana

    Mexico City Global Payments Inc. A tiempo completo

    TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.We are looking for a Service Delivery Manager to be part of our team in Mexico, so if you are pursuing professional development and would like to be part of our amazing growth in...

  • Support Service Delivery Manager

    hace 4 días

    Mexico City Perficient A tiempo completo

    We are seeking a dynamic and technically proficient Service Delivery Manager to lead the delivery of IT services across cloud, infrastructure, enterprise applications, and DevOps environments. The ideal candidate will bring a strong foundation in ITIL-based service management, DevOps practices, Agile/Scrum leadership, and hands-on experience with platforms...

  • Senior Service Delivery Manager

    hace 2 semanas

    Mexico City Thales A tiempo completo

    A global technology leader is seeking a Senior Service Delivery Manager in Mexico City. This role involves strategic account management, commercial operations, and developing customer partnerships in telecommunications. Candidates should possess a relevant degree, ITIL and PMP certifications, and sales experience in telecommunications. Strong communication...

  • Martech Experience Delivery

    hace 7 días

    Mexico City REKLUT A tiempo completo

    Experience Delivery & Operations Service Director The core mission of orchestrating experiences beyond traditional marketing is at the heart of our commitment to clients. As the Experience Delivery & Operations Service Director, you will be instrumental in the implementation and activation of transformative experiences and cutting-edge technologies,...

  • Engagement Delivery Manager | Mexico

    hace 4 semanas

    Mexico City OpsArmy Careers A tiempo completo

    Join to apply for the Engagement Delivery Manager | Mexico role at OpsArmy Careers. Be among the first 25 applicants. 2 days ago. Role Overview We are looking for an Engagement Delivery Manager to take full ownership of service delivery across assigned client accounts. You will ensure that operations run smoothly, talent performance meets expectations, and...