Support Engineer, Audible

hace 6 días


Naucalpan de Juárez, México Amazon A tiempo completo

About AudibleAudible believes stories have the power to transform lives.We work with leading creators to produce and share audio storytelling with millions of global listeners.About This RoleAudible seeks a dynamic Support Engineer to join our growing team.If you're customer-focused, have creative problem-solving skills, and experience supporting technology teams, this role may be for you.Key Responsibilities:Become a subject matter expert on one or more services.Provide support activities for these services and regularly work with development teams to establish and improve service support.Operate with guidance from management and aggressively drive issues to resolution.Understand the business logic and architecture of supported services to regularly resolve undocumented trouble tickets.Be able to read and understand complex application code and make approved code fixes to resolve support issues.Provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.


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