Expert Identity Solutions Architect
hace 1 mes
About the Role
We're seeking a highly skilled and driven engineer to join our solutions engineering team in LATAM.
As a Junior Solutions Engineer, you will play a critical role in our Self Serve team, providing expert assistance and guidance to our self-serve customers.
You will leverage your technical skills and customer service expertise to address and resolve issues related to our products and services, ensuring our clients' seamless and positive experience.
Key Responsibilities
- Write and maintain clear, concise documentation for our self-serve customers, empowering them to resolve common issues independently.
- Develop a deep understanding of our product suite to provide accurate and effective solutions to customer inquiries.
- Utilize Python scripting to automate routine tasks and improve the efficiency of the support process.
- Continuously learn and stay updated with the latest technologies and industry trends to provide informed support and suggestions to customers.
- Participate in creating and improving internal processes and tools to enhance the quality and efficiency of the technical support team.
Requirements
- Strong foundational knowledge in API integration, Java/ReactNative/Flutter/Web (or several), machine learning concepts, and Python programming.
- Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
- Excellent problem-solving and troubleshooting skills, with the ability to effectively diagnose and address technical issues.
- Strong verbal and written communication skills, with the ability to explain complex technical concepts in a clear and user-friendly manner.
- Ability to work collaboratively in a team environment and independently with minimal supervision.
- Eagerness to learn and adapt in a fast-paced, dynamic work environment.
- Experience in technical support or a related field is a plus.
About Incode Technologies
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
We're in the process of rapidly scaling our diverse global team and we're looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up.
What We Offer
- M Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
About Our Culture
We value high performance, freedom & responsibility, context, not control, highly aligned, loosely coupled, continuous feedback, pay top of market, promotions & development, and learning.
We believe in continuous growth and development, and we offer a wide range of opportunities for our employees to learn and grow with us.
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