IT Operations Specialist

hace 5 días


Hermosillo, Sonora, México LEONI A tiempo completo
IT Operations Specialist

A global manufacturing company is seeking a skilled IT Operations Specialist to provide exceptional customer service and technical support.


Key Responsibilities:



  1. Respond to incoming calls, emails, chats, and self-service portal contacts based on GSD standards.
  2. Diagnose and resolve issues with the help of developed knowledge and knowledge base.
  3. Cold/warm transfer of unresolved tickets to higher levels.
  4. Accurate recording of issues in the ITSM Ticketing Tool.
  5. Support users with extended knowledge to resolve tickets in specific areas.
  6. Perform ticket analysis, including information requests to end-users.

Requirements:



  • Bachelor's degree in Information System Management or related field.
  • 2+ years of prior helpdesk experience.
  • Preferred ITIL Foundation Certification.
  • Excellent communication skills in English.

LEONI is committed to further development, intercultural exchange, and innovation.
  • IT Operations Specialist

    hace 4 semanas


    Hermosillo, Sonora, México LEONI A tiempo completo

    A global manufacturing company is seeking a skilled IT Operations Specialist to join its team in Hermosillo, Mexico. The ideal candidate will possess a strong background in IT service management and excellent communication skills.Key Responsibilities: Respond to incoming service requests and resolve issues in a timely manner Diagnose and troubleshoot...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    About the Role:We are seeking an experienced IT Operations Specialist to join our team in Hermosillo, Sonora, Mexico. As a key member of our IT operations team, you will be responsible for supporting hardware installation and configuration, ongoing maintenance of computer/data centers, and monitoring batch schedules.Key Responsibilities:Maintenance of...

  • IT Operations Specialist

    hace 4 semanas


    Hermosillo, Sonora, México Leoni A tiempo completo

    We are looking for a skilled IT Operations Specialist to join our team at Leoni. The ideal candidate will have a strong background in IT support and be able to operate IT services with ease.Your Key Responsibilities:Respond to incoming calls, emails, chats, and self-service portal contacts in a timely and professional manner.Diagnose and resolve issues using...

  • IT Operations Specialist

    hace 4 semanas


    Hermosillo, Sonora, México LEONI A tiempo completo

    As a global leader in the automotive industry, LEONI is committed to innovation and excellence. We are seeking a highly skilled IT Operations Expert to join our team.About the Role:We are looking for a talented individual to manage, troubleshoot, and monitor our applications environment. The successful candidate will be responsible for ensuring the highest...


  • Hermosillo, Sonora, México Conduent Business Services A tiempo completo

    Key Responsibilities:Conduent Business Services is seeking a skilled Business Operations Specialist to join our team. As a Business Operations Specialist, you will be responsible for maintaining task-based queues, providing support for installations, and troubleshooting local applications and database issues. You will also assist Sr. Operations Engineers...


  • Hermosillo, Sonora, México Leoni A tiempo completo

    At LEONI, we are a global provider of innovative products and solutions for the automotive industry. With a strong focus on sustainability and connectivity, our value chain spans from development to production, enabling us to support our customers in creating increasingly sophisticated mobility concepts.**Job Title:** Senior IT Process Optimization...

  • IT Support Specialist

    hace 3 semanas


    Hermosillo, Sonora, México Grupo Estrategia A tiempo completo

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team at Grupo Estrategia. As an IT Support Specialist, you will be responsible for providing technical support to our coworkers, resolving inquiries, and troubleshooting end-user computing problems.ResponsibilitiesProvide comprehensive technical support to coworkers.Research,...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    At Te Connectivity, we're seeking a talented Senior Financial Operations Specialist to join our team. In this role, you'll provide financial support and performance analysis to our global/regional operations and plant management teams. The ideal candidate will possess exceptional business acumen, strong analytical skills, and the ability to interact...


  • Hermosillo, Sonora, México TE Connectivity A tiempo completo

    Job OverviewWe are seeking a skilled Logistics Operations Specialist to join our team at TE Connectivity in Hermosillo, Sonora. This is an onsite position with a competitive salary and opportunities for growth.About the RoleThis Logistics Operations Specialist role will be responsible for managing the efficient flow of goods, services, and information...


  • Hermosillo, Sonora, México Esab Welding & Cutting Gmbh A tiempo completo

    Job Summary:As an Assembly Operations Specialist at Esab Welding & Cutting Gmbh, you will be responsible for performing a variety of tasks ranging from repetitive to non-repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies.Key Responsibilities:Works from diagrams and drawings to make initial layouts and uses...


  • Hermosillo, Sonora, México Esab Welding & Cutting Gmbh A tiempo completo

    Job Description:As an Assembly Operations Specialist at Esab Welding & Cutting Gmbh, you will be responsible for performing a variety of tasks ranging from repetitive to non-repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies. Your tasks will include working from diagrams and drawings, making initial...


  • Hermosillo, Sonora, México Victor Equipment de Mexico S.A. de C.V. A tiempo completo

    Job Summary We are seeking a skilled Assembly Operations Specialist to join our team at Victor Equipment de Mexico S.A. de C.V. Key Responsibilities Perform a variety of tasks ranging from repetitive to non-repetitive production assembly operations on electronic and/or mechanical assemblies and subassemblies. Work from diagrams and drawings, making initial...


  • Hermosillo, Sonora, México Leoni Ag A tiempo completo

    Job DescriptionLeoni Ag is looking for a skilled IT Operations Expert to manage, troubleshoot, and monitor applications environment, ensuring high-quality customer support and system reliability.Key ResponsibilitiesAssure Corporate Standard Systems and applications functionality and predictabilityResponsible for applications uptime and system integrity, with...


  • Hermosillo, Sonora, México Conduent Business Services A tiempo completo

    Job Summary Conduent Business Services is seeking a highly motivated Financial Operations Specialist to join our team. The successful candidate will assist Team Leaders/Managers in preparing metrics and ensure adherence to internal and external guidelines.Key ResponsibilitiesAssist Team Leaders/Managers in preparing metrics.Assist with audits by providing...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Job SummaryIntugo is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our users, resolving hardware and software issues in a timely and accurate manner, and working closely with the team to maintain and improve our users' productivity.Key...


  • Hermosillo, Sonora, México TE Connectivity A tiempo completo

    Job OverviewAt TE Connectivity, we're looking for a skilled Logistics Operations Specialist to join our Distribution & Logistics Teams. As a key member of our team, you'll be responsible for managing the efficient flow of goods, services, and information between point of origin and customer placement.Responsibilities:Execute Outbound, Inbound, and local...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    The Import/Export Operations Specialist will play a crucial role in Te Connectivity by overseeing import and export operations for multiple business units. Key responsibilities include coordinating with designated Cross Docks for daily imports, managing customs solutions, and maintaining optimal customs compliance. Additionally, this role will involve...


  • Hermosillo, Sonora, México Gila Software A tiempo completo

    As a Senior IT Talent Acquisition Specialist at Gila Software, you will play a key role in building our IT teams by identifying and hiring exceptional talent. This position requires someone with experience in recruitment, particularly within the tech industry, who can effectively manage the end-to-end hiring process.Duties and Responsibilities:• Utilize a...


  • Hermosillo, Sonora, México Conduent A tiempo completo

    **About Conduent**:Conduent is a leading provider of mission-critical services and solutions to Fortune 100 companies and governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who rely on them.**Job Summary**:We are seeking a highly skilled Financial Operations Specialist to assist our Team Leaders and...

  • IT Support Specialist

    hace 19 horas


    Hermosillo, Sonora, México LEONI A tiempo completo

    A global manufacturing company in Mexico is looking for a highly skilled IT Support Specialist.About the JobOur team provides top-notch support to ensure the availability of our IT services.Your Key Responsibilities:Respond to incoming service requests and resolve issues efficiently.Diagnose and troubleshoot problems using knowledge bases and developed...