IT Support Specialist

hace 1 mes


Hermosillo, Sonora, México LEONI A tiempo completo

A global manufacturing company in Mexico is looking for a highly skilled IT Support Specialist.

About the Job

Our team provides top-notch support to ensure the availability of our IT services.

Your Key Responsibilities:

  • Respond to incoming service requests and resolve issues efficiently.
  • Diagnose and troubleshoot problems using knowledge bases and developed expertise.
  • Transfer unresolved tickets to higher-level teams or escalate to senior specialists when necessary.
  • Accurately document user issues and assign them to relevant teams for execution.
  • Manage access permissions and other service requests until completion.
  • Identify knowledge base opportunities and contribute to expanding our resource library.
  • Support users with advanced knowledge to resolve complex issues, particularly in areas like SAP, Microsoft Office, VPN, Exchange, Cisco Collaboration Platform, and Mobile Devices.
  • Analyze tickets (second level), gather information from end-users, and provide solutions, including documentation in our knowledge base.
  • Handle non-standard service requests at an expert level.
  • Evaluate ticket quality and completeness.

Your Ideal Profile:

  • Bachelor's degree in Information Systems Management or a related field.
  • At least 2 years of prior Helpdesk experience.
  • PREFERRED: ITIL Foundation Certification.
  • Excellent communication skills in English (both written and verbal).

What We Offer:

We are committed to your growth and development, offering opportunities for further education and intercultural exchange.

The estimated salary for this position is approximately $25,000 - $35,000 per year, depending on qualifications and location.



  • Hermosillo, Sonora, México Conduent De Mexico S.A. De C.V. A tiempo completo

    At Conduent De Mexico S.A. De C.V., we are seeking an experienced IT Support Specialist to join our team as a Technical Problem Solver. This role involves providing exceptional technical support to end-users, troubleshooting and resolving complex issues related to hardware, software, network connectivity, or system...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    We are seeking an Administrative Support Specialist to join our team at Te Connectivity. This is a full-time position with a salary range of $45,000 - $65,000 per year.Job Description:The Administrative Support Specialist will be responsible for office administration and daily clerical duties, including schedule planning, travel arrangements, documentation,...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    About the Role:We are seeking an experienced IT Operations Specialist to join our team in Hermosillo, Sonora, Mexico. As a key member of our IT operations team, you will be responsible for supporting hardware installation and configuration, ongoing maintenance of computer/data centers, and monitoring batch schedules.Key Responsibilities:Maintenance of...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Administrative Support Specialist At Intugo, we are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team in Hermosillo, Sonora. This is a full-time position that requires a strong understanding of administrative principles and procedures. About the Role: As an Administrative Support Specialist, you will be...


  • Hermosillo, Sonora, México Gila Software A tiempo completo

    About Gila SoftwareGila Software is a leading IT solutions provider seeking a skilled IT Talent Acquisition Specialist to join our team. This on-site role offers a unique opportunity to build and grow our IT teams by identifying and hiring top talent.About the JobThis position involves working closely with our recruitment team to develop and implement...


  • Hermosillo, Sonora, México Leoni A tiempo completo

    At LEONI, we are a global provider of innovative products and solutions for the automotive industry. With a strong focus on sustainability and connectivity, our value chain spans from development to production, enabling us to support our customers in creating increasingly sophisticated mobility concepts.**Job Title:** Senior IT Process Optimization...

  • Sales Representative

    hace 18 horas


    Hermosillo, Sonora, México Support Services Group México A tiempo completo

    Job Title: Sales Representative - Customer Engagement SpecialistLocation: Hermosillo, Sonora, MexicoEstimated Salary: Up to $16,000 MXN Monthly (Tax-Free) + CommissionsWe are seeking a talented Sales Representative - Customer Engagement Specialist to join our team at Support Services Group México. This exciting role will give you the opportunity to work...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    Support Services Group OverviewWe are a global CX solutions company creating amazing experiences for top brands and their customers.Salary: $65,000 - $85,000 per yearAbout the RoleAs a Cybersecurity Policy Specialist at Support Services Group, you will be responsible for developing and maintaining security policies, procedures, and guidelines based on...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    Company OverviewWe are a rapidly growing company committed to providing exceptional support services. Our mission is to deliver the highest quality of support to our customers, and we're looking for talented individuals to join our team.CompensationWe offer a competitive salary, estimated at $45,000 per year, based on industry standards and location...


  • Hermosillo, Sonora, México Conduent De Mexico S.A. De C.V. A tiempo completo

    OverviewConduent De Mexico S.A. De C.V. seeks a skilled Technical Support Specialist II to join our team, providing exceptional end-user support and technical assistance.


  • Hermosillo, Sonora, México Conduent Business Services A tiempo completo

    Conduent Business Services OverviewWe are a leading business process services company delivering exceptional outcomes for Fortune 100 companies and over 500 governments.About the RoleAs an IT Technical Support Professional, you will play a critical role in providing high-quality technical assistance to end-users. You will be responsible for receiving and...


  • Hermosillo, Sonora, México Ntt Data A tiempo completo

    **Job Overview**We are seeking a skilled Field Service Desktop Support Specialist to join our team in Hermosillo, Sonora, Mexico.As a Field Service Desktop Support Specialist, you will perform basic configuration of desktops, laptops, and printers. You may also assist with simple parts replacement and repair on these devices.The ideal candidate should have...


  • Hermosillo, Sonora, México Conduent Business Services A tiempo completo

    Conduent Business Services is a leading provider of business process services and solutions. Our mission is to deliver exceptional outcomes for our clients and the millions of people who count on them.We are seeking an experienced IT End User Support Analyst II to join our team in Providing Technical Assistance. This role requires excellent communication...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    Support Services Group, an award-winning global CX solutions company, is seeking a Cybersecurity Policy Specialist to join their team. This role involves creating and maintaining security policies, procedures, and guidelines based on industry best practices and regulatory requirements.Estimated Salary: $65,000 - $85,000 per yearJob DescriptionThe ideal...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    **Company Overview**The role of Executive Support Specialist is a vital position within the Intugo team, providing administrative support to ensure smooth day-to-day operations.**Job Description:**We are seeking an experienced and organized individual to assist in managing files and documentation, scheduling appointments, coordinating meetings, and...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    About IntugoWe are an international company committed to delivering exceptional customer experiences. Our mission is to connect brands with their customers and provide solutions through world-class customer experience management (CXM) and business process outsourcing (BPO).Our services include Customer Support, which offers inbound, outbound, and omnichannel...


  • Hermosillo, Sonora, México Intugo Call Center Hermosillo A tiempo completo

    About Intugo Call Center Hermosillo:Work for a dedicated law firm representing clients across the USA. Specializing in providing expert legal services and personalized attention to each client.Job SummaryWe are seeking an experienced Corporate Law Support Specialist to join our team. The ideal candidate will have a strong background in business...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    En Intugo, buscamos un profesional destacado para ocupar el cargo de Administrative Support Specialist.Sobre la función:Compilaremos, revisaremos y mejoraremos borradores de documentos legales y informes, garantizando su precisión y cumplimiento con los estándares legales.-Obtenemos información relevante de otras organizaciones o agencias, manteniendo...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Key Responsibilities:We are seeking a highly skilled and organized Administrative Support Specialist to join Intugo.The ideal candidate will provide exceptional communication and guidance as the primary point of contact for clients. This role involves managing files and documentation with precision and attention to detail, preparing and submitting forms and...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    Support Services Group, a leading business process outsourcer with operations in 10 countries, is seeking a talented Strategic Marketing Communications Specialist to drive our brand's narrative. As a key member of our marketing team, you will craft compelling content that informs and educates our audience about our core capabilities within the BPO...