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EUC - Senior IT Analyst

hace 2 meses

Ciudad de México, Ciudad de México NTT DATA, Inc. A tiempo completo

About the Role:

We are seeking a highly skilled Senior IT Professional to join our team as an EUC - Senior IT Analyst. This role will be responsible for managing and maintaining our end-user computing environment, ensuring seamless and secure access to our systems and applications.

Key Responsibilities:

  • Analyze and understand our current workstation management environment, identifying areas for improvement and implementing solutions to enhance efficiency and security.
  • Manage user devices in our SCCM / MEM / Intune environment, ensuring compliance with company policies and procedures.
  • Design, manage, and update workstation configurations (image/AutoPilot) to meet the evolving needs of our users.
  • Manage and design new GPOs / GPPs in our Active Directory environment, ensuring seamless integration with our existing infrastructure.
  • Manage and design new Policies in our Intune environment, ensuring compliance with company policies and procedures.
  • Manage application deployments and their updates, ensuring minimal disruption to our users.
  • Develop and deploy scripts for the complex configuration of Windows and macOS workstations, ensuring seamless integration with our existing infrastructure.
  • Document the processes, structure, and configuration put in place, ensuring transparency and accountability.
  • Support complex and modern end-user computing solutions, ensuring seamless integration with our existing infrastructure.
  • Understand and promote end-user technology standards for hardware, OS, core applications, and peripherals, ensuring consistency and compliance.
  • Support end-user architecture to evaluate, establish, integrate, and maintain end-user technology applications used to manage desktops, laptops, virtual desktops, virtual applications, and mobile devices.
  • Serve as the technical resource for technologies that may span the enterprise, leading complex troubleshooting efforts and root cause analysis.
  • Support end-user architecture to proactively automate, streamline, and simplify processes and routine tasks, ensuring efficiency and productivity.
  • Create and update system documentation for operations and support teams, ensuring transparency and accountability.
  • Participate in multiple cross-company projects and initiatives that impact the end-user computing solutions and experiences, ensuring alignment with company goals and objectives.
  • Must possess excellent organizational skills and demonstrate attention to detail, ensuring accuracy and precision in all tasks and responsibilities.
  • Ensure solutions and strategies are in alignment with up-to-date security standards, ensuring the confidentiality, integrity, and availability of our systems and data.
  • Identify and implement improvements, including standardization, automation, and optimization of services, to reduce costs and improve delivery speeds.
  • Establish and maintain technology standards, templates, and technical documentation as necessary, ensuring consistency and compliance.
  • Deploy monthly and priority Windows updates, ensuring seamless integration with our existing infrastructure.
  • Prepare new workstation and laptop images, including remote and USB versions for IT field technicians, ensuring seamless integration with our existing infrastructure.
  • Interface with IT technicians for machines that won't image, new machines needing an image, new drivers, and all end-user computing technology, ensuring seamless support and resolution.
  • Evaluate and approve peripheral hardware, such as docking stations, ensuring compatibility and compliance with company standards.
  • Windows Operating System Patching – Weekly/Monthly/Yearly, ensuring seamless integration with our existing infrastructure.
  • Update persistent VDI and floating VDI images/environments, ensuring seamless integration with our existing infrastructure.
  • Assign VDIs when requested in tickets, ensuring seamless support and resolution.

Technical/Professional Requirements:

  • Prior experience with Windows OS 7-11, policy administration, and a strong understanding of mobile device management (MDM) and mobile application management (MAM) principles.
  • 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone, ensuring seamless support and resolution.
  • Responsible for complex testing and analysis of all elements of the computer systems, ensuring accuracy and precision in all tasks and responsibilities.
  • Analyzes and provides innovative solutions to system engineering and design projects, ensuring alignment with company goals and objectives.
  • Represents the organization in front of critical audiences, such as clients/customers/vendors/executives, ensuring effective communication and collaboration.
  • Thorough understanding and management of customer business needs and expectations, ensuring seamless support and resolution.
  • Candidates must have exceptional customer service, problem-solving, and communication skills, ensuring effective collaboration and resolution.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level, as well as convey technical concepts to non-technical individuals, ensuring effective communication and collaboration.
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers, ensuring seamless support and resolution.
  • Strong team player with the ability to work in a team and as an individual contributor, ensuring effective collaboration and resolution.
  • Strong organizational and documentation skills, ensuring accuracy and precision in all tasks and responsibilities.
  • Fast learner, flexible, and able to work on multiple tasks, ensuring seamless support and resolution.
  • Bachelor's degree in computer science, Information Technology, or a related field, ensuring a strong foundation in technical skills and knowledge.
  • Possess 8/10 years of relevant professional experience or equivalent combination of education/experience, ensuring a strong understanding of technical skills and knowledge.
  • Proven experience as an SCCM/Intune Engineer or similar role, ensuring a strong understanding of technical skills and knowledge.
  • Significant experience designing, developing, and deploying PowerShell scripts in production environments, ensuring seamless integration with our existing infrastructure.
  • Strong understanding of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox, ensuring seamless integration with our existing infrastructure.
  • Familiarity with Microsoft 365 suite, Defender, and integration with Intune, ensuring seamless integration with our existing infrastructure.
  • Understanding of SOTI MobiControl, ensuring seamless integration with our existing infrastructure.
  • Ability to work collaboratively in a team-oriented environment, ensuring effective collaboration and resolution.
  • Continuous self-development via certifications and self-paced learning, ensuring a strong foundation in technical skills and knowledge.
  • Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time, ensuring seamless support and resolution.