EUC Digital Experience Transformation Expert

hace 2 semanas


Monterrey, Nuevo León, México Corning Inc. A tiempo completo

Corning Inc. is a leading technology company that specializes in developing life-changing innovations using materials science. As a EUC Digital Employee Experience (DEX) Engineer, you will play a crucial role in enhancing the digital experiences of employees and driving business growth.

About the Role

The EUC DEX Engineer will be responsible for implementing, supporting, and maintaining Nexthink, a cutting-edge digital experience platform. This includes standardizing and managing Nexthink data, creating customized content, and integrating it with various systems to create a cohesive digital environment.

You will work closely with cross-functional teams, including IT and business units, to design and implement innovative solutions that improve user satisfaction, productivity, and engagement. Your expertise in technical analysis, automation, and integration will enable you to develop proactive improvement plans and automation roadmaps.

In this role, you will have the opportunity to gather and analyze employee feedback to identify pain points and preferences. You will integrate employee sentiment with technical data to create a balanced DEX strategy and partner with Service Leads to design and execute targeted engagement campaigns.

Responsibilities
  • Standardize and manage Nexthink data to drive innovation and improvement initiatives
  • Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging your technical skills
  • Analyze data to educate the team and IT department and collaborate on integrations and API automation
  • Implement Nexthink connectors and APIs for seamless integration with third-party software
  • Monitor metrics and employee sentiment continuously to identify potential issues proactively
  • Develop proactive improvement plans and automation roadmaps
  • Work with IT service teams to implement strategies that enhance the digital experience
  • Gather and analyze employee feedback to identify pain points and preferences
  • Integrate employee sentiment with technical data to create a balanced DEX strategy
Requirements

We are seeking a highly skilled and experienced EUC DEX Engineer who possesses a Bachelor's degree in Computer Science or equivalent work experience. Minimum of 5 years of experience in EUC and/or DEX engineering roles is required. Proficiency in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on Nexthink, user experience monitoring and analytics, automation of IT services and workflows, proactive issue detection and resolution, and integration of the Nexthink solution with existing IT infrastructure.

Prior experience in survey design and supporting strategic initiatives is also desired. Additional skills in Microsoft Endpoint Configuration Manager (MECM/SCCM), Windows Platform and troubleshooting, M365 Apps, and PowerShell scripting for automation are a plus.

Benefits

As a Corning Inc. employee, you will enjoy a competitive salary range of $110,000 - $140,000 per year, depending on experience. We offer comprehensive benefits, including medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs. Our professional development programs will help you grow and achieve your career goals.

We are committed to diversity, equity, and inclusion and provide equal employment opportunities to all qualified individuals. If you require an accommodation during the application or interview process, please contact us at
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