Digital Employee Experience Innovator
hace 1 mes
Company Overview
At Corning Inc., we are committed to innovation and progress. Our scientists and engineers work tirelessly to develop life-changing technologies using materials science. This dedication has led to significant advancements in various industries, making us a vital player in shaping the world we live in.
Salary Information
The estimated annual salary for this position is between $120,000 and $180,000, depending on location and experience. Corning offers competitive compensation packages that include company-wide bonuses, short- and long-term benefits, and attractive monetary peer-to-peer recognition programs.
Job Description
The EUC Digital Employee Experience (DEX) Engineer plays a crucial role in enhancing the digital experiences of employees at Corning Inc. As a highly skilled technical specialist, you will be responsible for implementing, supporting, and maintaining Nexthink, ensuring optimal performance and user satisfaction. Your primary focus will be on designing and implementing innovative solutions that improve user satisfaction, productivity, and engagement.
Key Responsibilities:
- Standardize and manage Nexthink data to drive innovation and improvement initiatives.
- Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging your technical skills.
- Analyze data to educate the team and IT department and collaborate on integrations and API automation.
- Implement Nexthink connectors and APIs for seamless integration with third-party software.
- Monitor metrics and employee sentiment continuously to identify potential issues proactively.
- Develop proactive improvement plans and automation roadmaps.
- Work with IT service teams to implement strategies that enhance the digital experience.
- Gather and analyze employee feedback to identify pain points and preferences.
- Integrate employee sentiment with technical data to create a balanced DEX strategy.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Systems, or equivalent work experience.
- Minimum of 5 years in EUC and/or DEX engineering roles.
- Experience working in large corporations and complex technical environments.
- Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on Nexthink, user experience monitoring and analytics, automation of IT services and workflows, proactive issue detection and resolution, integration of the Nexthink solution with existing IT infrastructure, and PowerShell scripting for automation.
Benefits:
- Competitive compensation package.
- Company-wide bonus and attractive short- and long-term compensation programs.
- Monetary peer-to-peer recognition program tied to our Values.
- Health and well-being benefits, including medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Professional Development:
We are committed to helping you grow professionally and personally to achieve your highest potential. Our professional development programs support your career goals, and we encourage continuous learning and skill enhancement.
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