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IAM Service Manager

hace 2 meses


Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo
About the Role

This is a unique opportunity to join Hewlett Packard Enterprise as an IAM Service Manager, working in a hybrid role that combines on-site and remote work. As a key member of our IT team, you will be responsible for ensuring the smooth delivery of IAM solutions, working collaboratively with customers, partners, and HPE technical teams.

Key Responsibilities
  • Service Metrics and SLAs: Track and analyze service metrics to ensure that Service Level Agreements (SLAs) are met, and identify areas for improvement.
  • Ticket Management: Oversee incoming tickets and work requests, ensuring timely resolution and escalation of critical issues.
  • Service Updates and Patches: Work with the technical team to schedule service updates and patches, ensuring minimal disruption to service delivery.
  • Documentation and Knowledge Management: Maintain accurate and up-to-date technical documentation for the service, ensuring that knowledge is shared across the team.
  • Collaboration and Communication: Foster strong relationships with customers, partners, and HPE teams, ensuring effective communication and issue resolution.
Requirements
  • Experience: 5-7+ years of professional work experience in an enterprise IT department, with a focus on service delivery and operational metrics.
  • Skills: Excellent verbal and written communication skills, experience with MS Project, MS PowerPoint, and MS SharePoint, and proficiency in using project management tools.
  • Technical Skills: Experience working on project teams with Okta, CyberArk, Azure, Active Directory, Sailpoint, HashiVault, or PKI Services.
About Us

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications, wherever they live, from edge to cloud. Our culture thrives on finding new and better ways to accelerate what's next. We value diversity, inclusion, and belonging, and offer a comprehensive suite of benefits that support our team members' physical, financial, and emotional wellbeing.