Service Portfolio Manager

hace 2 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

This role is responsible for driving the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The goal is to ensure alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages. This includes activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.

**Key Responsibilities**

  • Engage in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies and seamless end-to-end service delivery.
  • Represent services within product or solution portfolio core teams and incorporate service requirements into various product development stages.
  • Utilize understanding of customer business requirements to develop business cases, validate solutions, and demonstrate services added value.
  • Influence customer assessment, planning, and management of network projects, ensuring customer satisfaction.
  • Develop compelling proposals for new business benefits, features, and promotions, driving revenue growth.
  • Analyze the business, identify root causes, and formulate recommendations and solutions to drive enhancements in business performance.
  • Collaborate across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes.

**Requirements**

  • Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning.

**Skills**

  • Agile Methodology
  • Analytics
  • Business Development
  • Business Strategies
  • Business To Business
  • Customer Relationship Management
  • Data Analysis
  • Digital Marketing
  • Go-to-Market Strategy
  • Key Performance Indicators (KPIs)
  • Market Research
  • Marketing
  • Marketing Strategies
  • New Product Development
  • Product Management
  • Product Marketing
  • Product Strategy
  • Project Management
  • Thought Leadership
  • Value Propositions

**Cross-Org Skills**

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

**Impact & Scope**

  • Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

**Complexity**

  • Responds to moderately complex issues within established guidelines.


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