Technical Support Specialist
hace 2 meses
Job Summary
We are seeking a skilled Desk Side Support Engineer to join our team at NSC Global. As a key member of our technical support team, you will be responsible for providing exceptional support to our end-users, ensuring their technical issues are resolved efficiently and effectively.
Responsibilities
- Field incoming help requests from end-users via telephone and work orders, demonstrating a courteous and professional demeanor.
- Document all pertinent end-user information, including name, department, contact details, and nature of problem or issue.
- Build rapport with help desk customers, eliciting problem details and prioritizing issues for resolution.
- Escalate problems to experienced technicians when necessary, ensuring timely and effective resolution.
- Record, track, and document the help desk request problem-solving process, including all decisions made and actions taken.
Qualifications
Professional Knowledge and Qualifications Required:
- Acquire job skills and adhere to company policies and procedures, completing routine tasks related to computer hardware, software, or operating system support.
Preferred Certifications
- Understand and have experience working with Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, and IBM Printer.
What We Offer
As a Desk Side Support Engineer at NSC Global, you will have the opportunity to work with a talented team, develop your technical skills, and contribute to the success of our organization.
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