Technical Support Specialist
hace 7 días
Responsibilities
Engage with end-users to resolve technical issues through telephone and work order support, demonstrating a customer-centric approach.
Key Tasks
- Document user identification information, including name, department, and contact details.
- Elicit problem details from customers and prioritize issues for resolution.
- Escalate complex problems to experienced technicians as required.
- Record and track the problem-solving process, including decisions and actions taken.
Qualifications and Requirements
Proficient in acquiring job skills and adhering to company policies and procedures. Perform routine tasks related to computer hardware, software, or operating system support.
Preferred Certifications
- Understanding of Dell, HP, Lenovo, Lexmark, and IBM technologies.
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