Business Process Transformation Specialist

hace 1 semana


Ciudad de México, Ciudad de México Servicenow A tiempo completo

**Unlock Your Career Potential with ServiceNow**

We are seeking a highly skilled Business Process Transformation Specialist to join our team. In this role, you will be responsible for providing expert-level services in process development and implementation, leveraging the power of ServiceNow's cloud-based platform.

About Us

At ServiceNow, we are committed to empowering organizations to work better, faster, and smarter. Our innovative AI-enhanced technology is transforming the way companies operate, and we need talented professionals like you to help us achieve our mission.

Your Role

You will play a key part in designing and implementing optimized business processes for our customers, using your expertise in ServiceNow's product capabilities and leading practices. This includes developing workflows, creating user stories, and training customers to create their own user stories, acceptance criteria, testing strategies, and knowledge transfer.

Key Responsibilities:

  • Apply ServiceNow knowledge and domain expertise to provide optimum workflows.
  • Design efficient workflows based on ServiceNow product capabilities and leading practices.
  • Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer.
  • Be an active contributor of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  • Provide feedback to product development to improve the product based on experiences gained with customers.

Requirements

To succeed in this role, you will need:

  • 8+ years progressive experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise.
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
  • ServiceNow certifications in aligned workflow.

Compensation

The estimated salary for this role is between $120,000 and $180,000 per year, depending on experience and qualifications.



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