Cloud Engineer
hace 1 semana
Job Summary
We are seeking a highly skilled Cloud Engineer to join our team at UST. As a key member of our infrastructure services team, you will be responsible for providing day-to-day monitoring support for our work streams, working on incidents and service requests, and tracking and coordinating the resolution of issues.
About the Role
- Provide day-to-day monitoring support for our work streams (NOC, SOC)
- Work on incidents and service requests pertaining to our work streams
- Track, coordinate, and close incidents and service requests according to agreed service levels
- Develop a deep understanding of our client systems and business practices
- Ensure that our service achieves or exceeds its service level targets related to the tickets logged, resolution, and progression of IT-related requests and incidents
Requirements
- Excellent English communication skills
- 3+ years of experience in technical voice support or service desk
- Knowledge of health domain is an advantage
- Willingness to work in 24/7 shift (rotating schedule)
- Basic understanding of on-premise and Azure Active Directory
- Knowledge of computers and basic understanding of networks
- Excellent knowledge of Windows 10-11, Office365, and MS products
- Understanding of MFA and Intune
- Good understanding of ITSM tools, including ServiceNow
- Flexibility to take on additional tasks as directed by team lead
- Must be flexible to work any work schedule as needed
What We Offer
We are proud to offer a dynamic and inclusive work environment that values innovation, integrity, and humanity. As a member of our team, you will have the opportunity to:
- Work with a talented team of professionals who are passionate about delivering exceptional results
- Develop your skills and expertise in a fast-paced and dynamic environment
- Contribute to the success of our clients and the growth of our organization
Equal Employment Opportunity Statement
UST is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.
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