Cloud Infrastructure Specialist

hace 1 mes


Guadalajara, Jalisco, México Ust A tiempo completo
Service Desk 1.5 Role at UST

We are seeking a skilled Cloud/Infra Engineer to join our team as a Service Desk 1.5. This role involves monitoring customer infrastructure, identifying failures, and mitigating issues by raising tickets with defined priority and severity.

The ideal candidate will have strong communication skills, technical experience with Azure Active Directory, Service Now, Windows OS Functions, Okta / Citrix / F5 VPN / Bomgar General Hardware, and 2+ years of IT Support and Customer Service experience.

In this role, you will be responsible for mentoring new team members in understanding customer infrastructure and processes, updating SOPs with updated troubleshooting instructions and process changes, and ensuring seamless service delivery.

Key Responsibilities:

  • Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity
  • Update SOP with updated troubleshooting instructions and process changes
  • Mentor new team members in understanding customer infrastructure and processes

About Us:

UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. We help clients create transformative experiences and human-centered solutions for a better world.

We believe in Humility, Humanity, and Integrity, and we strive to make a lasting and sustainable impact on our clients, their customers, and the communities we serve.

Equal Employment Opportunity Statement:

UST is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Estimated Salary Range:$85,000 - $110,000 per year



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