Vacation Sales Representative

hace 4 semanas

Xico, México Marriott Vacations Worldwide A tiempo completo
Job Summary

We are seeking a skilled and enthusiastic Vacation Advisor to join our team at Marriott Vacations Worldwide. As a key member of our call center, you will play a crucial role in promoting our vacation ownership preview packages and providing exceptional customer service to our guests.

Key Responsibilities
  • Introduce and promote Marriott Vacations Worldwide brands to reserve dates for vacation ownership preview packages over the phone.
  • Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
  • Check availability of accommodations and dates, and suggest alternatives when the first choice is not available.
  • Promote accommodation upgrades and extra nights to drive additional revenue when available.
  • Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
  • Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
  • Leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands to persuade callers to purchase the vacation ownership preview package.
  • Confidently ask the potential owner to reserve dates for the package.
  • Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
  • Contact an appropriate call center individual, leader, or department to resolve guest calls, requests, or problems.
  • Follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.
Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced call center environment. You should be comfortable with sales techniques and have a strong understanding of the vacation ownership industry.

We offer a competitive compensation package and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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