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Back Office Coordinator

hace 1 mes

Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo
Job Title: Back Office Coordinator

Are you a detail-oriented and organized individual with excellent communication skills? We are seeking a Back Office Coordinator to join our team at ArcelorMittal.

Responsibilities:
  • Support the sales team by analyzing purchase orders and ensuring accurate entry into SAP.
  • Communicate with mill contacts to ensure customer satisfaction and resolve any issues.
  • Work closely with the technical representative to ensure technical specifications are accurate.
  • Responsible for inquiry creation and following orders through to delivery.
  • Coordinate shipping and ensure timely delivery and customer satisfaction.
  • Responsible for ensuring customers receive invoices in a timely manner.
  • Enter and complete technical and commercial claims as instructed.
  • Support the technical representative, CSR Manager, and Sales Manager with the S232 exclusion program.
Requirements:
  • Bachelor's degree
  • Minimum 3+ years customer service experience
  • SAP or ERP system experience
  • Steel industry experience a plus
  • Proficient in Microsoft Office software, especially Excel
  • Strong ability to multitask and meet deadlines
  • Ability to work independently
  • Good written and verbal communication skills
Team:

Reporting line: CSR - Flat Product

Location of your colleagues: Mexico, Queretaro