Global Technology Specialist

hace 3 semanas


Xico, México Barco A tiempo completo
Job Title: Global Technology Engineer

We are seeking a highly skilled Global Technology Engineer to join our team. As a key member of our Operations team, you will be responsible for providing exceptional technical support to our cinema customers and partners.

Key Responsibilities:
  • Provide technical support via phone, email, and service desk to ensure a "red carpet" experience for our customers.
  • Troubleshoot issues remotely or via phone to resolve technical problems efficiently.
  • Investigate logged cases and take appropriate actions to resolve issues within the specified Service Level Agreement (SLA).
  • Review and respond to customer cases via our CRM tool to ensure timely resolution.
  • Create parts orders to send replacement parts to resolve system issues.
  • Work collaboratively with the supervisor and team members to diagnose complex issues.
  • Escalate issues as needed to ensure customer issues are handled promptly.
  • Monitor the soundness of customer configurations to proactively solve upcoming issues.
Requirements:
  • Fluent in English, with spoken and written knowledge of any other European language a plus.
  • Customer-oriented, with a focus on meeting client needs.
  • Team player, supporting common goals and objectives.
  • Active communicator, comfortable speaking with customers.
  • Comfortable with ambiguity, able to adapt to changing business and landscape.
  • High attention to detail in all aspects of work.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications:
  • 1-3 years of experience in a technical support role.
  • Knowledge of Microsoft Office.
  • Experience with electronics troubleshooting, video equipment, network configuration, Salesforce CRM solutions, and cinema or AV equipment installation and repair.
  • Certified Technology Specialists (cinema equipment, A.V. projection, & network) a plus.
  • Knowledge of analogue and digital theory.

This is a night shift position, rotating days, with a flexible schedule including evenings, weekends, and holidays. English/Spanish fluency, with Portuguese a plus.



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