Senior Technical Consultant

hace 2 días


Ciudad de México, Ciudad de México ServiceNow A tiempo completo
Job Title: Senior Technical Consultant

We are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our consulting team, you will be responsible for delivering industry best practices around Customer Service, Field Service, Knowledge, and Contact Center processes across functional silos, geographic and business unit boundaries.

Key Responsibilities:
  • Lead all technical aspects of project delivery and solution delivery, including application UI configuration, workflow configuration, and development of required client-specific reporting.
  • Develop integration components (SSO, LDAP, etc.) and interface with ServiceNow technical teams to successfully set up the SaaS platform.
  • Be a lead member of the overall implementation project team and prepare all client-facing and internal deliverables that are technology related.
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Requirements:
  • Proven experience as a key technical resource leading the development of solutions in client environments.
  • Experience of WebServices, API's, Database-level integrations/ETL.
  • Windows/Linux Operating System, Virtual machine configuration and connectivity.
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Strong communication skills (both written and verbal) and demonstrated ability to influence and consult around all key technical decisions during project delivery.
What We Offer:
  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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