Supply Chain Planning Support Expert

hace 2 días


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

Job Description

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The Senior Support Engineer 2 role at Blue Yonder is a pivotal position that demands exceptional technical expertise and outstanding customer service skills. As a member of the Planning Operate Team, you will be responsible for providing functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.

Your key responsibilities will include maintaining positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team. You will also provide advice to BY partners and customers regarding industry best practices and process methodology.

In addition, you will be required to document learnings and create knowledge articles for repeated cases, bring in new ideas for automation, re-use, and service improvements, and understand the SaaS offering, features, and functionality deployed for a given customer.

Working closely with the BY Planning SCPO Solution Experts for complex issue resolution, including Product Development, you will continuously learn on the latest BY Planning Solutions.

Required Skills and Qualifications

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We are seeking a highly skilled individual with 7+ years of Supply chain planning domain experience, as well as 7+ years of experience in the Software/SaaS industry. Technical experience with BY products, specifically Demand, Luminate Demand Edge, Fulfillment, and SCPO Platform, is preferred.

You should have experience with Database programming/Data Modeling using Oracle SQL and MS SQL, working knowledge of middleware (i.e., Weblogic, TomCat), proficiency in Java / J2EE concepts - JDBC, C++, Azure Log analysis and networking tools, and advanced knowledge with operating systems (e.g., Windows, UNIX, LINUX).

Strong scripting language skills, such as Unix Shell Scripting, PowerShell, Python, Perl, etc., are also essential. Additionally, excellent communication and interpersonal skills are required to interact with a wide variety of internal personnel.

Benefits

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This role offers an estimated salary of $85,000 - $110,000 per annum, depending on experience, and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

As a valued member of our team, you will have opportunities for professional growth and development, working with cutting-edge technologies and collaborating with a talented group of experts in the field.



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