Night Shift Bilingual Collections Analyst

hace 7 días

Veracruz, Veracruz-Llave, México Amex A tiempo completo

Lead the Way with American Express

We're a global community of colleagues committed to backing our customers, communities, and each other. As a Night Shift Bilingual Collections Analyst, you'll play a key role in providing solutions to our customers from the USA, Spain, Latin America, and the Caribbean.

Your Impact

In this role, you'll establish effective conversations with customers from diverse cultures, empathize with their needs, and adapt to our technology to deeply understand our processes and strategies. You'll be responsible for contacting clients with higher or more complex overdue accounts to secure settlement and prevent future overdues.

Key Skills and Qualifications

  1. Desire to learn and grow in a fast-paced environment
  2. Organized and detail-focused
  3. Analytical skills
  4. Excellent verbal and written communication skills
  5. Multi-tasking skills
  6. Ability to work well under pressure
  7. Bilingual (Spanish/English)

What We Offer

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

  1. Competitive base salaries
  2. Bonus incentives
  3. Support for financial-well-being and retirement
  4. Comprehensive medical, dental, vision, life insurance, and disability benefits
  5. Flexible working model with hybrid, onsite, or virtual arrangements
  6. Generous paid parental leave policies
  7. Free access to global on-site wellness centers
  8. Free and confidential counseling support
  9. Career development and training opportunities

Background Verification Check

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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