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Night Shift Bilingual Collections Specialist
hace 2 meses
MXN 200,000
Job Overview
You Lead the Way. We've Got Your Back.
At American Express, we're committed to providing exceptional customer experiences. As a Night Shift Bilingual Collections Specialist, you'll play a critical role in securing the settlement of overdue accounts and preventing future overdues.
Key Responsibilities
- Establish effective communication with customers from diverse cultural backgrounds to understand their needs and provide tailored solutions.
- Utilize analytical skills to identify and address complex account issues, ensuring timely resolution and minimizing risk.
- Develop and maintain strong relationships with customers, leveraging empathy and problem-solving skills to build trust and confidence.
- Stay up-to-date with company processes and strategies, adapting to new technologies and systems as needed.
Requirements
- Excellent verbal and written communication skills, with advanced English conversational abilities.
- Strong analytical and problem-solving skills, with the ability to work well under pressure.
- Organizational and time management skills, with a focus on detail and accuracy.
- Ability to learn and grow in a fast-paced environment, with a desire for continuous improvement.
What We Offer
- A competitive salary and benefits package, including comprehensive medical, dental, and vision coverage.
- A flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need.
- Generous paid parental leave policies and access to global on-site wellness centers.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities, with a focus on growth and advancement.
Equal Opportunities Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
