Service Delivery Manager
hace 4 días
Job Overview
We are seeking a highly skilled Service Delivery Manager to join our team in Aguascalientes. As a key member of our service delivery team, you will be responsible for managing client relationships and ensuring seamless service delivery.
About the Role
This is a senior-level role that requires strong leadership skills, excellent communication abilities, and a proven track record of delivering high-quality results. The ideal candidate will have 10+ years of experience in service delivery or account management roles, ideally within the technology or consulting sector.
Responsibilities
- Serve as the main point of contact for clients, maintaining strong relationships and ensuring consistent and clear communication.
- Collaborate closely with the client to understand their needs, manage expectations, and identify opportunities for improvement in service delivery.
- Proactively address client concerns and resolve any issues to prevent dissatisfaction or escalations.
- Work with clients to anticipate resource needs and coordinate with internal teams to fulfill these demands efficiently.
- Engage with consultants regularly to monitor their performance and address any potential issues that may impact client satisfaction.
Requirements
- Languages: Fluency in both English and Spanish is mandatory.
- Experience: 10+ years in service delivery or account management roles, ideally within the technology or consulting sector.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities and a proactive approach to client management.
- Experience working with cross-functional teams to meet complex client needs.
Salary Range
The estimated salary for this role is between $80,000 and $120,000 per year, depending on qualifications and experience.
About Capgemini
Capgemini is a global leader in consulting, technology, and outsourcing services. We have a presence of over 340,000 professionals in Mexico, distributed among 3 sites located in Mexico City, Monterrey, and Aguascalientes. Our collaborative business experience focuses on giving each new hire a unique experience through our recruitment process and onboarding program, as well as helping you build your own career and professional skills foundation.
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