Customer Service Liaison

hace 2 semanas

Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo
Job Title: Customer Service Representative

The Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support for inquiries and order status. This position serves as the primary point of contact for customers, maintaining proactive communication and resolving issues efficiently.

Key Responsibilities:
  • Provide guidance to customers on stock quantities, production lead-time, and delivery options.
  • Review daily customer demand and validate deviations, taking into account specific customer needs.
  • Ensure proactive internal notification of customer delivery risk and external notification to customers on supply risk at least one week prior to the customer order schedule date.
  • Present critical customer account feedback in internal meetings, updating supply coverage overview based on production plans and customer requirements.
  • Review and assist in the timely resolution of customer concerns, claims, and cares related to the delivery process.
  • Manage customers on consignment/delivery more, maintaining supply and replenishment of inventory levels according to contractual agreements.
  • Lead the execution of manual order entry processes within required timelines and accuracy.
  • Communicate with customers regarding inventory opportunities for earlier order fulfillment.
  • Identify pull-in opportunities based on specific customer logistics/flexibility agreements.
  • Communicate first/last shipments from phase-in/phase-out material to customers.
  • Timely review and investigation of root cause for customer short-payments.
  • Approve/reject chargebacks and submit respective debit/credit memos when applicable.
Requirements:
  • A university degree (Bachelor's degree) or equivalent relevant work experience.
  • A team player with the ability to work in a fast-paced environment, handling multiple competing tasks and demands.
  • Strong communication skills (oral, written, and presentation).
  • Strong organization, planning, and time management skills to achieve results.
  • Strong personal and professional ethical values and integrity.
  • Holds self-accountable to achieving goals and standards.
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
  • Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers.

  • Customer Service Liaison

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job SummaryThe Customer Service Liaison is responsible for providing exceptional customer service and support to ensure timely and accurate order fulfillment. This role requires strong communication and problem-solving skills to resolve customer inquiries and concerns.Key ResponsibilitiesProvide guidance to customers on order status, production lead-time,...

  • Customer Service Liaison

    hace 3 días

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Key ResponsibilitiesThe Customer Service Specialist plays a crucial role in our organization, serving as the primary point of contact for customers regarding delivery and order status. This position requires effective communication and problem-solving skills to resolve sample shipment issues and provide timely updates.Our Team CultureAt Sensata, we foster a...

  • Customer Service Liaison

    hace 3 semanas

    Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    Customer Service RepresentativeThe Customer Service Representative plays a vital role in ensuring customer satisfaction by providing timely and effective support for inquiries and order status. They serve as the primary point of contact for customers, maintaining proactive communication and resolving issues efficiently.Key Responsibilities:Interact with...

  • Customer Service Liaison

    hace 3 días

    Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    Key Responsibilities:The Customer Service Representative is responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status. They serve as the customer's main point of contact for delivery and order status.Main Responsibilities:Provides guidance to customers about quantities on stock, required...

  • Customer Service Liaison

    hace 1 mes

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job SummaryThe Customer Service Representative plays a vital role in ensuring seamless interactions with customers, providing timely support, and resolving inquiries and order status efficiently. This position serves as the primary point of contact for customers, maintaining proactive communication and acting on customer inquiries in a timely manner.Key...

  • Customer Service Representative

    hace 1 mes

    Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completo

    About the RoleNissan Motor is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving inquiries, and handling complaints in a professional and timely manner.Key ResponsibilitiesReceive and respond to inbound...

  • Customer Service Representative

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Benchmark Gensuite A tiempo completo

    **Customer Service Representative**Benchmark Gensuite is seeking a Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.**Responsibilities**Support Leadership team to get customer satisfaction and growth among a portfolio...

  • Customer Service Representative

    hace 7 días

    Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    Key Responsibilities:The Customer Service Representative at Sensata Technologies, Inc. plays a vital role in interacting with customers to provide information, support, and problem resolution to inquiries and order status. They serve as the primary point of contact for delivery and order status, maintaining proactive communication and acting on customer...

  • Customer Service Team Lead

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Sensata Technologies. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead a team of...

  • Customer Service Representative

    hace 2 semanas

    Aguascalientes, Aguascalientes, México Motorsport-Total Gmbh A tiempo completo

    Job Title: Customer Services RepresentativeAt Motorsport-Total GmbH, we're looking for a skilled Customer Services Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, resolving inquiries, and handling complaints in a professional and timely manner.Key...

  • Customer Service Ambassador

    hace 2 semanas

    Aguascalientes, Aguascalientes, México United Airlines A tiempo completo

    Customer Service Representative IntlAt United Airlines, we're committed to providing exceptional customer experiences that exceed our passengers' expectations. As a Customer Service Representative Intl, you'll play a vital role in delivering world-class service to our international customers.Key Responsibilities:Provide friendly, professional, and insightful...

  • Customer Service Representative

    hace 3 semanas

    Aguascalientes, Aguascalientes, México Sensata Technologies A tiempo completo

    Job Title: Customer Service RepresentativeSensata Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Representative

    hace 1 semana

    Aguascalientes, Aguascalientes, México Motorsport-Total Gmbh A tiempo completo

    Job SummaryNissan is seeking a highly skilled Customer Service Representative to provide exceptional service to customers and businesses owning vehicles through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS). The successful candidate will be responsible for resolving inquiries, handling complaints, and providing technical...

  • Customer Service Coordinator

    hace 1 semana

    Aguascalientes, Aguascalientes, México Eaton A tiempo completo

    Eaton's IS VEH VGNA division is seeking a Customer Service Coordinator to manage plant inventory levels and ensure 100% on-time customer delivery.**Key Responsibilities**:1. Analyze daily customer releases and assure proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system.2. Develop and/or improve working...

  • Customer Service Representative

    hace 5 días

    Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    At Sensata Technologies, Inc., we are seeking a skilled Customer Service Representative to join our team. This role is responsible for providing exceptional customer service and support to our clients. The successful candidate will be the primary point of contact for customers, responding to inquiries and resolving issues in a timely and efficient manner.Key...

  • Customer Service Ambassador

    hace 1 semana

    Aguascalientes, Aguascalientes, México Xtendops A tiempo completo

    XtendOps is a company that values its people and is constantly innovating to provide the best customer service experience. We are looking for a talented individual to join our team as a Customer Service Representative.We offer a competitive monthly gross income starting at $12,500 MXN, performance bonuses of up to 10% of your salary, food vouchers, all law...

  • Customer Service Representative

    hace 3 semanas

    Aguascalientes, Aguascalientes, México Mahle A tiempo completo

    About the Role:We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative in Aguascalientes, Mexico. As a key member of our Logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and...

  • Customer Service Representative

    hace 1 mes

    Aguascalientes, Aguascalientes, México Nissan Motor A tiempo completo

    Job DescriptionJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Nissan Motor Acceptance Corporation (NMAC) and Infiniti Financial Services (IFS). As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients, resolving inquiries, handling complaints, and...

  • Customer Service Representative

    hace 4 días

    Aguascalientes, Aguascalientes, México Flex A tiempo completo

    Flex, a Fortune global 500 company, is a diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that...

  • Customer Service Specialist

    hace 3 semanas

    Aguascalientes, Aguascalientes, México Eaton A tiempo completo

    About the RoleEaton's IS VEH VGNA division is seeking a skilled professional to fill the position of Customer Service Analyst.Key Responsibilities:Assist in demand management and client interface to ensure 100% on-time customer delivery.Analyze changes in daily customer releases and maintain inventory accuracy levels above 97%.Coordinate activities related...