Family Surrogacy Coordinator

hace 4 semanas


Ciudad de México, Ciudad de México TK Recruitment A tiempo completo

We are seeking a highly skilled and compassionate Family Surrogacy Coordinator to join our team in Mexico City. As the primary point of contact for our clients, you will provide empathetic support, clear communication, and personalized assistance to address their needs and concerns.

The ideal candidate will have previous experience in customer service or call-center operations, advanced or bilingual proficiency in English, excellent communication skills with a compassionate and empathetic approach, and ability to handle emergency or high-pressure situations calmly and quickly.

To succeed in this role, you must be empathetic and compassionate to provide emotional support to those involved in the surrogacy process, exceptionally organized to manage multiple tasks and details, ensuring everything is handled precisely.

Key Responsibilities:
  1. Guide clients through each step of the surrogacy process in Mexico, providing detailed explanations and answering any questions they may have.
  2. Assist clients with hotel bookings, transfers, and all necessary preparations to ensure a seamless arrival in Mexico.
  3. Maintain clear and effective communication with clients, ensuring they understand each stage of the surrogacy process and are well-informed throughout.
  4. Respond to client inquiries and offer consultations on legal aspects, guaranteeing that clients feel supported and satisfied at all times.
  5. Ensure timely payments are made, ensuring the process progresses smoothly.
What We Offer:
  • A competitive salary, ranging from $50,000 to $70,000 per annum, based on your experience and skills.
  • A permanent contract with a 3-month probation period under a service provision contract.
  • Broad career prospects with possibilities for promotion in a leading international company in the health and surrogacy industry.
  • An excellent multicultural work environment.


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