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Operations Manager

hace 2 meses


Ciudad de México, Ciudad de México Blueground A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our team at Blueground. As an Operations Manager, you will play a critical role in implementing, adapting, and continuously improving our business systems and processes in your city.

Key Responsibilities
  • Operational Setup and Maintenance: Coordinate the full operational setup and maintenance of Blueground properties, including furnishing, supplies, and services, in accordance with our brand style and guidelines.
  • Design Implementation: Collaborate with our central design team to implement large design initiatives and ensure seamless execution.
  • Photoshoot Management: Style and manage photoshoots of new apartments to ensure they meet our high standards and guidelines.
  • Process Improvement: Drive down operational costs and continuously improve processes while maintaining our quality standards.
  • Vendor Management: Liaise, manage, and negotiate with contractors, vendors, and external business partners to ensure our guests receive exceptional client experience.
  • Inventory Management: Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the Design and Supply Chain teams.
  • Team Collaboration: Partner with cross-functional support teams to improve the efficiency and effectiveness of guest experience services.
  • Data Collection and Analysis: Manage timely data collection to update operational metrics, achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Team Leadership: Manage a team of Operations Associates, leading their onboarding process and providing continuous feedback.
Requirements
  • 4+ years of progressive work experience in business operations or services in a start-up, SME, or large corporation.
  • Bachelor's degree.
  • Results-oriented go-getter with great multitasking and prioritization skills.
  • Exceptional communication and organizational skills.
  • Significant project management experience working under tight deadlines.
  • Strong analytical and problem-solving skills in a fast-paced environment.
  • Fluent in Google Suite and MS Office; experience with inventory management systems is a plus.
  • Guest-centric mindset.
  • Team player and creative thinker.
  • Experience in hospitality or real estate is considered a plus.
  • Team management experience, optimally in field operations, is considered a plus.
What We Offer
  • Competitive salary.
  • Private Healthcare Insurance through Metlife.
  • Flexible Time Off.
  • Commuting & Phone Reimbursement.
  • Dynamic working environment with talented people.
  • Complimentary accommodation in Blueground locations.