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We are seeking a highly skilled Senior Insights Strategist to join our team at Zillow. As a key member of our Customer & Partner Insights team, you will be responsible for driving research and product strategy to craft exceptional customer and business partner experiences.
Key Responsibilities:
- Develop and execute research roadmaps aligned with customer needs and business priorities, identifying and prioritizing research needs throughout a cycle.
- Collaborate with cross-functional teams, including marketing, design, product, and data science, to guide strategic decisions.
- Prioritize and coordinate related work, synthesizing data from all sources to create a comprehensive view of the marketplace, customers, and business partners.
- Advocate for customer and partner needs throughout the product design and development process, ensuring alignment with business initiatives.
- Effectively communicate findings and insights to drive stakeholders' decisions.
- Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.
Requirements:
- 6+ years of experience as an Insights Manager, Insights Strategist, Market Researcher, or similar role.
- Expertise in quantitative and qualitative research to understand customer needs and address business or marketing objectives.
- Excellent data and analytical skills, with the ability to analyze data and translate it into concrete insights.
- Demonstrated ability to synthesize results from multiple sources to build a richer, more complete perspective of the issue or opportunity.
- A great storyteller who can communicate insights and develop empathy among internal partners, engage senior leaders in research, and influence them to take action.
- Experience working successfully with diverse, cross-functional product teams to guide strategic decisions.
- Experience collaborating with other research/analytics disciplines, especially for sophisticated/multi-modal studies.
About Zillow:
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
We value all candidates with a diverse set of backgrounds, experience, and skills. If you have experience and meet at least some of the criteria, we encourage you to apply.