Senior Operations Support Specialist

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

Overview

Hewlett Packard is seeking an experienced Global Customer Operations Representative to join our team. As a key member of our operations support team, you will be responsible for providing exceptional customer service and resolving operational issues that may arise from the sales process.

About You

We are looking for a highly skilled professional with 2-4 years of related experience in supply chain, customer service, procurement, or financial management. You should have a first-level university degree or equivalent experience and possess intermediate communication skills to convey medium-impact messages clearly to internal and external peers and management.

Responsibilities

Your primary responsibilities as a Global Customer Operations Representative will include:

  • Acting as a first point of contact for regular, ongoing top-tier customers on daily operational matters;
  • Resolving operational issues that may arise from the end-to-end sales process, such as order status, returns, deliveries, invoicing, and financial post-sales programs;
  • Engaging with other functions and organizations to resolve issues related to customer support, including sales teams, supply chain, logistics, and finance;
  • Acting as a point of contact for specialized topics, such as order management and special pricing, and training team members;
  • Contributing to efforts to optimize current processes by collaborating with other groups within HP to improve day-to-day activities.

Requirements

To succeed as a Global Customer Operations Representative, you will need to demonstrate the following skills and qualifications:

  • Intermediate communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management;
  • Mastery in English and local language, as well as other languages as required;
  • Intermediate understanding of moderately complex internal operational issues;
  • Developed problem-solving and analytical skills;
  • Broad knowledge of the end-to-end process of sales operations;
  • Developing knowledge of local legal compliance issues;
  • Demonstrated teamwork and collaboration skills;
  • A growth mindset to create and collaborate with effective solutions.

Compensation

The estimated annual salary for this role is around $75,000-$90,000, depending on location and experience. Hewlett Packard offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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