Highly Motivated Technical Support Specialist
hace 2 meses
We are continuously seeking talented individuals to collaborate with our engineering teams. This is a pipeline requisition for potential future openings, indicating that no job opening currently exists at National Instruments for this position.
Are you passionate about assisting engineers and scientists in solving complex technical problems? Do you thrive in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? If so, consider joining our team to help NI's customers achieve long-term success
As a Technical Support Specialist, you will partner with customers to ensure their success through broad-based technical support of NI Products. You will respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.
**Key Responsibilities**
- Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.
- Escalate technical issues while maintaining ownership of customer interaction.
- Route out-of-scope technical issues to the appropriate support group.
**Qualifications**
Basic
- Education - Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical, or Mechatronics (MUST be 1 year away from graduation).
- Language - Intermediate or advanced English level, oral and written (B2+ or above).
- Availability - Able to work half time.
Preferred
- Customer Service - previous experience in customer service or technical support
- Language - Intermediate or advanced Portuguese level, oral and written (B2+ or above)
- Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
- Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)
- Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.
- Collaborative - Team-oriented with the ability to effectively collaborate with peers.
The estimated annual salary for this role is approximately $62,000-$85,000, depending on location and experience.
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