Operations Director for Growth and Optimization

hace 4 días


Tijuana, Baja California, México Taskus A tiempo completo

**Job Overview:** TaskUs seeks a seasoned Senior Operations Manager to spearhead the company's operational growth and optimization. As a key member of our leadership team, you will be responsible for driving performance management, scaling operations, and fostering employee retention.

About the Role:

The ideal candidate will have a proven track record of managing large teams, coaching, and developing team members. You will work closely with senior management and clients to drive business development and promote department culture.

Main Responsibilities:

  • Weekly syncs with Operations Managers and Team Leads to ensure seamless collaboration and alignment
  • One-on-one coaching and development with team members to enhance their skills and productivity
  • Maintain open communication channels with senior management and clients to address concerns and drive business objectives
  • Evaluate and interview candidates for Operations Manager, Team Lead, and Quality Analyst positions
  • Foster a positive department culture that promotes employee engagement and retention

Requirements:

  • At least 2 years of experience as a Senior Operations Manager or 7+ years as an Operations Manager in a customer experience environment
  • Bachelor's degree preferred, with a focus on business administration, operations management, or a related field
  • Proven ability to scale operations, drive performance management, and foster employee retention in a fast-paced environment
  • Expertise in KPI analysis, performance improvement, and business development

Compensation Package: The estimated salary for this role is $120,000 per year, plus benefits and performance bonuses.



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