Data Analyst for Customer Insights
hace 5 días
Job Description
The Customer Information Analyst role is responsible for supporting the PepsiCo Beverages North America Team by analyzing tax information, ensuring its legality, and providing follow-up on each case.
The analyst will be part of a dynamic group working closely with finance global teams and project designers to implement new processes. Strong communication and analytical skills are essential for success in this role.
Your Responsibilities
- Follow up on requests and provide solutions to stakeholders
- Establish open communication with stakeholders to learn, apply, and improve Service Level Agreements (SLAs)
- Manage ticket flow requests, understand business needs, and prioritize responses
- Develop processes to identify, track, resolve, and report results about customer issues
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