Data Analyst for Customer Insights

hace 5 días


Ciudad de México, Ciudad de México PepsiCo A tiempo completo

Job Description

The Customer Information Analyst role is responsible for supporting the PepsiCo Beverages North America Team by analyzing tax information, ensuring its legality, and providing follow-up on each case.

The analyst will be part of a dynamic group working closely with finance global teams and project designers to implement new processes. Strong communication and analytical skills are essential for success in this role.

Your Responsibilities

  • Follow up on requests and provide solutions to stakeholders
  • Establish open communication with stakeholders to learn, apply, and improve Service Level Agreements (SLAs)
  • Manage ticket flow requests, understand business needs, and prioritize responses
  • Develop processes to identify, track, resolve, and report results about customer issues

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