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Operations Business Center Manager
hace 2 meses
**Job Summary**
The Operations Business Center Manager will oversee the supervision of the Mexico City teams and serve as a brand ambassador for the Avantor Business Center in the region. This role will work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, IT enabled Services, and engage in strategic placement, business scope discussions, and focused improvement initiatives via digital transformation.
**Key Responsibilities**
- Supervise and manage the Mexico City teams to ensure the achievement of the center's objectives in line with yearly targets.
- Ensure the commercial supervision of the Mexico City ABC teams.
- Drive improvement projects (automation initiatives, A3s for optimization, standardization, etc.) and implementations to ensure company goals are met.
- Collaborate with carriers to achieve business objectives.
- Ensure harmonizations are achieved in the respective tower.
- Act as the local contact person for stakeholders on process, people, optimizations, additional scope, transitions, and implementations.
**Requirements**
- University degree
- 7+ years of experience in a fast-paced, customer-focused environment (direct customer contact)
- Experience in people management teams or individual's min 4 years
- Experience in business management
- Realtime Operations experience and achieved good metrics required
- Project Management (hands-on)
- IT enabled services
- Systems Operations Management
- Customer Support Management
- Proven leadership skills
- Highly customer-focused as well as proactive and team-focused
- Outstanding interpersonal skills with the ability to comfortably interact with various client types
- High sense of responsibility
- Eager to learn and consistently improve their knowledge
- Excellent communication skills
- Highly focused on process improvement
- Digital savviness
- GBS/ SSC environment experience
- Certifications: PMP - preferred - Process improvement certification Six Sigma, Kaizen etc are a plus
- Language skills: Professional English: writing, reading, and speaking
- IT Skills: MS Office, Optional SAP (eligible)
**What We Offer**
As a major team contributor, this person will partner with carriers to achieve business objectives and drive improvement initiatives. The successful candidate will have the opportunity to work closely with the Avantor Business Center Leader to implement the Governance structure, System operations, IT enabled Services, and engage in strategic placement, business scope discussions, and focused improvement initiatives via digital transformation.
