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Technical Application Specialist

hace 2 meses


Monterrey, Nuevo León, México Epicor A tiempo completo

Job Summary

The Technical Application Specialist plays a critical role in ensuring the smooth operation of software, network systems, and hardware for our clients. As a key member of the Global Support Team, this position requires a unique blend of technical expertise, customer-centric skills, and business acumen.

Key Responsibilities

  • Diagnose and troubleshoot complex technical issues related to software, network systems, and hardware.
  • Collaborate with customers to understand their technical needs and provide timely and accurate solutions.
  • Stay up-to-date with software updates and changes to provide expert-level support.
  • Assist with system setup, configuration, and use of programming and integration tools.
  • Contribute to the development of knowledge base articles and FAQs.

Requirements

  • Advanced English skills with excellent verbal and written communication abilities.
  • Customer experience skills with a focus on empathy and problem-solving.
  • Knowledge of specific system application fundamentals and business processes in the Accounting area, including Accounts Receivable, Accounts Payable, General Ledger, and Out of Balance Reconciliation.
  • Experience in Inventory/Distribution, Buying, Selling, Storing, and Transferring Inventory, Cycle Counts, and Physical Inventory.
  • Detail-oriented with strong analytical and troubleshooting skills.
  • Independent learner with a desire to dig in and learn.
  • Ability to collaborate with teams in various locations.
  • Experience in a support environment with high call volumes.

Qualifications

  • 3+ years of applicable experience and demonstrated success/knowledge.
  • Industry knowledge/experience.
  • Knowledge of Microsoft SQL, ERP applications, or analytical tools.
  • Knowledge of financial, manufacturing, retail, or distribution business processes.
  • Database administration, installation, and configuration experience.