Technical Support Specialist

hace 23 horas


Tijuana, Baja California, México Teradata A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Teradata. As a Technical Support Specialist, you will be responsible for providing timely solutions to complex technical problems, often of a critical nature to the customer.

You will work in a fast-paced, demanding technical customer support centre environment, collaborating with various teams and individuals within Teradata to resolve complex issues. Your strong technical and interpersonal skills will enable you to effectively communicate with customers and provide excellent customer service.

Key Responsibilities
  • Perform troubleshooting activities and escalate problems to the appropriate party(s)
  • Develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools
  • Provide remote support to on-site resources and isolate standard problems
  • Log problem resolution and support knowledge creation
  • Coordinate with customers and end-users to implement solutions
  • Track, monitor, and maintain incident progress
Requirements
  • 2-4 years of Technical Support related experience
  • Good Database and Operating System knowledge
  • Experience in Help Desk/Customer service position is a plus
  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows, and other current operating systems
  • Knowledge of Teradata support tools, including the installation of remote tools
What We Offer

As a Technical Support Specialist at Teradata, you will have the opportunity to work with a talented team of professionals, develop your skills, and contribute to the success of our customers. We offer a dynamic and challenging work environment, with opportunities for growth and development.



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