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Salesforce Platform Architect

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Guadalajara, Jalisco, México Ingredion Incorporated (Corporate) A tiempo completo

Job Summary: Ingredion Incorporated (Corporate) is seeking a highly skilled Salesforce Platform Architect to lead the day-to-day oversight and optimization of our Salesforce platform. This role will be responsible for propelling the use of Salesforce's capabilities, functionality, data models, and reporting across functional clouds, championing standardization and adherence to Governance.

Key Responsibilities:

  • Develop and drive adherence to standards relative to SFDC data models - e.g., Accounts, Contacts, Opportunities; define how these should be administered across clouds to assure consistent use, data interoperability, and analytics/reporting
  • Facilitate the standardization of Roles and Profiles across the Platform to assure appropriate hierarchical views into data/fields that fit the User's business profile
  • Support design, and adoption of enterprise end-to-end business process standards, KPIs, and scorecards for the spectrum of the Global Platform clouds while accommodating regional needs
  • Support change management strategy and plans, including, with others, training and communications and corresponding KPI's/Dashboards, to drive adoption and usage of CRM processes and systems/tools to deliver business impact
  • Support strategy to build CRM analytics to inform strategic decision making and identification of growth opportunities
  • Provide thought leadership and recommendations on emerging and suitable Salesforce and broader Salesforce ecosystem capabilities and tools that create value for GTM employees and customers
  • Partner with Salesforce and other partner vendor Customer Success Management teams to drive capability development of the Salesforce platform and corresponding technologies/systems

Requirements:

  • Bachelor's degree in a relevant business and/or technology-focused discipline. MBA is a plus
  • Minimum 5 years of Salesforce functional/architect experience in Commercial, Marketing, Multi-Channel Sales, CRM, Customer Experience Management, and/or related fields
  • Salesforce certification is highly desired (e.g., Admin, Advanced Admin, Sales Cloud Consultant)
  • Ability to prioritize and develop business propositions that translate into actionable initiatives
  • Experience in leading and managing complex projects with corresponding change management
  • Ability to travel up to 15%+ of the time

Relocation Available: Yes, Within Country