Support Specialist

hace 2 semanas


Xico, México Sa Technologies Inc A tiempo completo

Job Summary

We are seeking a skilled Support Specialist to join our team at Sa Technologies Inc. as an It Customer Service--Remote.

Key Responsibilities

Our ideal candidate will provide top-notch support to our clients, focusing on resolving connection issues related to Wi-Fi, passwords, or internet service provider problems. They will guide them through troubleshooting steps via calls and assist with the installation of remote desktop for remote support.

Key responsibilities include installing programs, restoring deleted folders from network drives, deleting or moving profiles from one virtual machine to another, and updating programs. Additionally, they will ensure timely resolutions for these cases and document all issues thoroughly.

Requirements

We require our Support Specialist to have strong communication skills, the ability to work independently, and a passion for delivering exceptional customer service. The candidate must be proficient in English and have a solid understanding of IT-related concepts.

Industry and Contract Type

This role is part of our Semi Conductors - Silicon Design & Manufacturing team and is a contract position with a flexible schedule of 4-5 hours per day. The bulk of tickets are generated between 9-11am and 5-8pm PST, and compensation is competitive, with a monthly rate of $10,000.00.

Language Requirements

English is the required language for this position.


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