Network Safety Specialist

hace 2 meses


Ciudad de México, Ciudad de México Michael Page A tiempo completo
Network Safety Specialist

As a Data Communication Customer Support Engineer, you will play a critical role in ensuring network safety by diagnosing and resolving complex technical issues. Your responsibilities will include effective communication with customers, performing preventive maintenance, and addressing complex problems.

Key Responsibilities:
  • Network Safety: Diagnose and resolve complex technical issues to ensure network safety.
  • Customer Communication: Communicate effectively with customers to understand and resolve issues.
  • Preventive Maintenance: Perform routine maintenance to prevent network issues.
  • Problem-Solving: Utilize excellent problem-solving skills with a logical approach to troubleshooting.
Requirements:
  • Networking Knowledge: Knowledge of various network designs and architectures (LAN, WAN, VPN, Cloud Networks).
  • Networking Protocols: Proficient in networking protocols such as BGP, OSPF, ISIS, VXLAN.
  • Network Devices: Experience in handling and troubleshooting network devices like routers, switches, and firewalls.
  • Network Management: Familiar with network management systems like U2000/NCE or third-party tools like Orion.
  • Cloud Services: Understanding of cloud services and integration, including cloud networking and hybrid cloud scenarios.
  • Language Skills: Proficient in English and Spanish, with the ability to effectively communicate technical topics.
  • Customer Interaction: Customer-focused with a solid background in customer interactions.
  • Pressure Management: Capable of performing well under pressure.
  • Benefits: Major medical insurance, saving fund, food coupons, vacation premium 50%, and life insurance.


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