Network Safety Specialist
hace 2 meses
As a Data Communication Customer Support Engineer, you will play a critical role in ensuring network safety by diagnosing and resolving complex technical issues. Your responsibilities will include effective communication with customers, performing preventive maintenance, and addressing complex problems.
Key Responsibilities:- Network Safety: Diagnose and resolve complex technical issues to ensure network safety.
- Customer Communication: Communicate effectively with customers to understand and resolve issues.
- Preventive Maintenance: Perform routine maintenance to prevent network issues.
- Problem-Solving: Utilize excellent problem-solving skills with a logical approach to troubleshooting.
- Networking Knowledge: Knowledge of various network designs and architectures (LAN, WAN, VPN, Cloud Networks).
- Networking Protocols: Proficient in networking protocols such as BGP, OSPF, ISIS, VXLAN.
- Network Devices: Experience in handling and troubleshooting network devices like routers, switches, and firewalls.
- Network Management: Familiar with network management systems like U2000/NCE or third-party tools like Orion.
- Cloud Services: Understanding of cloud services and integration, including cloud networking and hybrid cloud scenarios.
- Language Skills: Proficient in English and Spanish, with the ability to effectively communicate technical topics.
- Customer Interaction: Customer-focused with a solid background in customer interactions.
- Pressure Management: Capable of performing well under pressure.
- Benefits: Major medical insurance, saving fund, food coupons, vacation premium 50%, and life insurance.
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