Payment Operations Expert
hace 7 días
Ottimate is seeking a highly motivated Spend Payment Operations Analyst to join our team. As a key member of our client service department, you will be responsible for providing world-class support to our clients via email, phone, and zoom.
The ideal candidate will have excellent problem-solving skills, be highly detail-oriented, and possess excellent verbal and written communication skills in English. Additionally, experience with SaaS offerings, Fintech platforms, and payment workflows is highly desirable.
In this role, you will engage with clients to troubleshoot inquiries related to spend card transactions, settings, and reconciliation. You will also contribute to process improvement initiatives by identifying internal tool enhancements that increase efficiency for the spend payment operations team.
Responsibilities
- Client Support: Provide timely and effective support to clients via various communication channels.
- Process Improvement: Contribute to workflow improvements and identify opportunities for internal tool enhancements.
- Cross-functional Collaboration: Work closely with other teams, including Onboarding, Risk & Fraud, Product, and Engineering, to resolve client inquiries and provide feedback on potential product enhancements.
- Client Relationship Management: Develop strong relationships with clients and identify opportunities to deliver more value to specific accounts.
Requirements
- Self-motivated personality with excellent problem-solving skills and attention to detail.
- Quick learner able to juggle competing priorities in a fast-paced environment.
- Experience with SaaS offerings, Fintech platforms, and payment workflows (e.g., credit card, ACH, check).
- Excellent verbal and written communication skills in English.
- Education: Bachelor's degree in Business, Finance, or related field (preferred).
- Experience: 1-2 years in payment processing, client services, and/or SaaS Products.
Ottimate is an equal opportunity employer committed to diversity and inclusion.
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